Call Center Specialist
Key Job Details:Compensation: a competitive salaryCompany: WorkwarpStart Date: Immediate openings availablePosition: Call Center SpecialistLocation: Remote  Call Center Specialist  Remote NV
www.niftyafterfifty.com...
 To be considered candidate must reside in Nevada & MUST be fluent Spanish.
Encore Wellness is seeking a passionate Wellness Call Center Specialist driven by the aspiration to improve the lives of the senior adult population through fun and wellness.
With your lively and positive personality, you will educate potential members on all of the benefits they have available at zero out of pocket cost. Additionally, you will schedule them for a free one on one evaluation with a Wellness Coach. You will have direct positive impact on the lives of our members as you help them take the first step on their journey towards a better and healthy lifestyle.
Essential Duties and Responsibilities:
 Perform high call volume to offer company services and schedule appointments.
 Able to handle customer inquiries and clearly explain services being offered.
 Enter new and update existing member information into system.
 Follow up member calls when necessary.
 Research required information using available resources.
 Complete call logs and produce call reports.
 Manage and resolve customer complaints.
 Knowledge of administrative and clerical procedures and systems.
 Demonstrate excellent customer service skills. Courteous, helpful, skillful care is to be demonstrated to all members and coworkers at all times.
 Adhere to all position applicable Encore Wellness policies. Ensure that all company policies are understood. It is the employeeÂs responsibility to act on all policy changes.
 Perform other duties upon request.
Qualifications:
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
 Education: High school diploma or GED
 Remote Work Experience preferred
 Experience: 1-2 years customer service/service center support preferred
 Bilingual (English/Spanish)
 While working from home, the Call Center Specialist must have a clean, organized and dedicated space for working. The Call Center Specialist must be able to dedicate their full time and attention to their work, during their scheduled working hours; the environment must be distraction free.
Technical Requirements:
 Employee must provide their own computer, with most up to date Windows system, and high-speed internet access
 Employee must provide their own noise cancelling headset
 Employee must provide their own Webcam
 Internet Reimbursement of $10/month will be provided
Skills, Abilities, and Requirements:
 Excellent written and verbal communications skills
 Friendly voice
 Phone and active listening skills
 Customer service skills
 Ability to reason and carry out instructions
Physical Demands:
 Must be able to stand and/or sit for extended periods of time, as well as bend, stretch, reach, kneel, crouch, and stoop.
 Manual dexterity.
 Hearing and vision capabilities required.
 Ability to follow instructions verbally and in writing.
Working Environment:
 This is a remote position and will be performed in the employeeÂs home. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits:
 Three weeks paid time off the first two years; four weeks beginning third year
 Heath benefits offered the 1st of the month, following 60 days
 Company paid Basic Life and AD&D Insurance
 401k (Traditional & Roth Options), following 90 Days
 Paid Holidays, including one for your Birthday!
 Competitive pay, depending on experience
 Monday - Friday workweek Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
www.niftyafterfifty.com...
 To be considered candidate must reside in Nevada & MUST be fluent Spanish.
Encore Wellness is seeking a passionate Wellness Call Center Specialist driven by the aspiration to improve the lives of the senior adult population through fun and wellness.
With your lively and positive personality, you will educate potential members on all of the benefits they have available at zero out of pocket cost. Additionally, you will schedule them for a free one on one evaluation with a Wellness Coach. You will have direct positive impact on the lives of our members as you help them take the first step on their journey towards a better and healthy lifestyle.
Essential Duties and Responsibilities:
 Perform high call volume to offer company services and schedule appointments.
 Able to handle customer inquiries and clearly explain services being offered.
 Enter new and update existing member information into system.
 Follow up member calls when necessary.
 Research required information using available resources.
 Complete call logs and produce call reports.
 Manage and resolve customer complaints.
 Knowledge of administrative and clerical procedures and systems.
 Demonstrate excellent customer service skills. Courteous, helpful, skillful care is to be demonstrated to all members and coworkers at all times.
 Adhere to all position applicable Encore Wellness policies. Ensure that all company policies are understood. It is the employeeÂs responsibility to act on all policy changes.
 Perform other duties upon request.
Qualifications:
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
 Education: High school diploma or GED
 Remote Work Experience preferred
 Experience: 1-2 years customer service/service center support preferred
 Bilingual (English/Spanish)
 While working from home, the Call Center Specialist must have a clean, organized and dedicated space for working. The Call Center Specialist must be able to dedicate their full time and attention to their work, during their scheduled working hours; the environment must be distraction free.
Technical Requirements:
 Employee must provide their own computer, with most up to date Windows system, and high-speed internet access
 Employee must provide their own noise cancelling headset
 Employee must provide their own Webcam
 Internet Reimbursement of $10/month will be provided
Skills, Abilities, and Requirements:
 Excellent written and verbal communications skills
 Friendly voice
 Phone and active listening skills
 Customer service skills
 Ability to reason and carry out instructions
Physical Demands:
 Must be able to stand and/or sit for extended periods of time, as well as bend, stretch, reach, kneel, crouch, and stoop.
 Manual dexterity.
 Hearing and vision capabilities required.
 Ability to follow instructions verbally and in writing.
Working Environment:
 This is a remote position and will be performed in the employeeÂs home. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits:
 Three weeks paid time off the first two years; four weeks beginning third year
 Heath benefits offered the 1st of the month, following 60 days
 Company paid Basic Life and AD&D Insurance
 401k (Traditional & Roth Options), following 90 Days
 Paid Holidays, including one for your Birthday!
 Competitive pay, depending on experience
 Monday - Friday workweek Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now