Call Center Service Reps Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!
About the position
Responsibilities
• Ownership for development of knowledge and skills, as training program provides material and framework for success.
• Ownership for customer satisfaction.
• Act as the primary liaison for members to obtain the information or support they need.
• Fully understand member/provider needs and take necessary actions to satisfy inquiries.
• Clear and concise documentation of call detail for tracking of member/provider contacts.
• Identification and communication of trends indicative of enterprise service issues.
• Escalation of member/provider concerns and servicing issues.
• Appropriate execution of corporate and department policies/practices.
Requirements
• High school diploma required.
• Bachelor's degree or advanced education desirable.
• 2+ years professional work experience preferably in a customer facing inbound call-center setting.
• Ability to multitask and leverage strong typing skills.
• High proficiency with MS Word, MS Excel and system data entry.
Benefits
• Training and career path advancement.
• Great benefits including health insurance.
• Paid time off.
• Remote work model after training.
Apply Now
Apply Now
Responsibilities
• Ownership for development of knowledge and skills, as training program provides material and framework for success.
• Ownership for customer satisfaction.
• Act as the primary liaison for members to obtain the information or support they need.
• Fully understand member/provider needs and take necessary actions to satisfy inquiries.
• Clear and concise documentation of call detail for tracking of member/provider contacts.
• Identification and communication of trends indicative of enterprise service issues.
• Escalation of member/provider concerns and servicing issues.
• Appropriate execution of corporate and department policies/practices.
Requirements
• High school diploma required.
• Bachelor's degree or advanced education desirable.
• 2+ years professional work experience preferably in a customer facing inbound call-center setting.
• Ability to multitask and leverage strong typing skills.
• High proficiency with MS Word, MS Excel and system data entry.
Benefits
• Training and career path advancement.
• Great benefits including health insurance.
• Paid time off.
• Remote work model after training.
Apply Now
Apply Now