Call Center Service Reps Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!
Employer Industry: Health Care Services
Why Consider This Job Opportunity...
Opportunity for career advancement and growth within the organization
Extensive training and support through a skill-based progression program
Paid time off and health insurance benefits included
Work remotely after approximately 8-9 weeks of on-site training
Chance to represent a leading health care organization and advocate for members
What To Expect (Job Responsibilities)
Address member and provider inquiries received through the employer's contact numbers
Ensure customer satisfaction by understanding and resolving member/provider needs
Document call details for tracking member/provider contacts
Identify and communicate trends indicative of service issues
Escalate member/provider concerns and servicing issues as necessary
What Is Required (Qualifications)
High school diploma required; Bachelor's degree or advanced education desirable
Minimum of 2 years of professional work experience in a customer-facing inbound call center setting
Strong multitasking abilities with proficient typing skills
High proficiency in MS Word, MS Excel, and system data entry
How To Stand Out (Preferred Qualifications)
Experience in a health care services environment
Familiarity with health insurance products and services
Previous experience in a role focused on customer service excellence
#HealthCare #MemberServices #CareerGrowth #RemoteWork #CustomerSupport
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
Home Health Focus AI helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS
Apply Now
Why Consider This Job Opportunity...
Opportunity for career advancement and growth within the organization
Extensive training and support through a skill-based progression program
Paid time off and health insurance benefits included
Work remotely after approximately 8-9 weeks of on-site training
Chance to represent a leading health care organization and advocate for members
What To Expect (Job Responsibilities)
Address member and provider inquiries received through the employer's contact numbers
Ensure customer satisfaction by understanding and resolving member/provider needs
Document call details for tracking member/provider contacts
Identify and communicate trends indicative of service issues
Escalate member/provider concerns and servicing issues as necessary
What Is Required (Qualifications)
High school diploma required; Bachelor's degree or advanced education desirable
Minimum of 2 years of professional work experience in a customer-facing inbound call center setting
Strong multitasking abilities with proficient typing skills
High proficiency in MS Word, MS Excel, and system data entry
How To Stand Out (Preferred Qualifications)
Experience in a health care services environment
Familiarity with health insurance products and services
Previous experience in a role focused on customer service excellence
#HealthCare #MemberServices #CareerGrowth #RemoteWork #CustomerSupport
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
Home Health Focus AI helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS
Apply Now