Call Center Service Advocate I

Description: • Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments • Provide courteous and professional service to patients, addressing inquiries and concerns • Accurately enter patient information and appointment details into the scheduling system (EMR) • Communicate appointment details and necessary instructions to patients • Address and resolve scheduling conflicts or issues promptly • Collaborate with medical staff and other departments to ensure smooth scheduling operations • Conduct follow-up calls to confirm appointments and provide reminders to patients • Maintain accurate records of all interactions and transactions with patients • Perform other duties or special projects as assigned • Work in a remote office setting with a focus on phone-based interactions; attend training for 4-5 weeks Requirements: • High School diploma or equivalent required (some undergraduate education preferred) • 1 year of customer service experience (call center environment preferred) • US work authorization • Flexible and positive attitude • Friendly and nurturing attitude toward older adults • Experience with EMR (Electronic Medical Record) documentation preferred • Ability to multitask, prioritize, and manage time effectively • Outstanding phone demeanor and etiquette • High level of integrity • Proficient PC skills, including basic Microsoft Excel skills • Spanish, Mandarin, Cantonese, or Polish speakers preferred • Remote work requirements: establish designated virtual work location within your state and city of residence; functioning phone and internet meeting ISP requirements (minimum 10MB upload/100MB download); ability to hardwire computer into modem/router; quiet HIPAA-compliant workspace with desk/table; applicants must provide their own workspace furniture • Schedule requirements: full-time (40 hours/week), five 8-hour shifts between 8 AM and 9 PM CST, weekend shift required; training period attendance (4-5 weeks) required; PTO during training may be denied based on business needs Benefits: • Mission-focused career impacting change and measurably improving health outcomes for Medicare patients • Paid vacation, sick time • Investment/retirement 401K match options • Health insurance, vision, and dental benefits • Opportunities for leadership development and continuing education stipends • New centers and flexible work environments • Opportunities for high levels of responsibility and rapid advancement • Employee stock purchase plan • No-cost programs including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access (depending on eligibility) • Company will provide equipment (keyboard, monitor, ethernet cord, computer, headset, etc.) Apply tot his job