Call Center Representative
The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.
Inbound Calls
Processes a high volume of incoming routine calls...
Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution.
Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns.
Communicates status of assignments to the Lead or Supervisor.
Tax Research
Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.
Calls back homeowner as necessary, once research is complete.
Teamwork
Ensures customer SLAs are maintained.
This position will perform other duties as assigned based on the needs of the department.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: Remote
Apply Now
Inbound Calls
Processes a high volume of incoming routine calls...
Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution.
Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns.
Communicates status of assignments to the Lead or Supervisor.
Tax Research
Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.
Calls back homeowner as necessary, once research is complete.
Teamwork
Ensures customer SLAs are maintained.
This position will perform other duties as assigned based on the needs of the department.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: Remote
Apply Now