Call Center Representative

Sound Credit Union is currently seeking a Call Center Representative to join our team! The role involves assisting members over the phone with financial transactions, responding to inquiries, and providing exceptional member service.ResponsibilitiesAs the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member serviceSkillsOne year experience in customer service required, preferably in a Call Center environmentHigh School Diploma or equivalent requiredMust be bondableEmployer sponsorship to secure or maintain employment authorization not availableBenefits100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent’s premiums.401k match dollar for dollar up to 4% – plus an additional discretionary profit share.Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.Up to 40 hours of employer paid Work/Life Balance time, awarded annually.10 employer paid Federal Holidays every year.Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.Up to $50/month gym/lifestyle reimbursement.Up to $5,000/year Tuition Assistance Program.Incentives for multilingual speakers.Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.Free and/or discounted banking services and loans.Employee Charitable Matching Program.Free ORCA pass.Company OverviewSound Credit Union is a nonprofit organization that experts in banking services including loans, insurance, credit, ATM and online banking. It was founded in 1940, and is headquartered in Tacoma, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.soundcu.com.



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