Call Center Rep - Medical Practice Remote Florida Only

What You’ll Do: Answer incoming calls and direct them to the right departments Accurately schedule appointments, consultations, and surgeries in Athena Register new patients and input detailed demographic and insurance information Confirm appointments and verify insurance coverage Educate patients on pre-visit protocols, paperwork, and appointment details Take and route messages from patients, physicians, and pharmacies Coordinate scheduling for multiple physicians and locations Provide backup front office support and contribute to overall workflow Reach out to new patients with a friendly welcome call What We’re Looking For: Education & Experience: High School Diploma or equivalent required Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting Prior experience working with insurance and EHR systems (Athena plus!) Knowledge & Skills: Familiarity with medical terminology and managed care contracts Excellent verbal/written communication and people skills in English and Spanish Strong organizational and time management abilities Proficient in Microsoft Office with fast, accurate data entry skills Ability to multitask while maintaining attention to detail You’ll Shine If You: Love working with diverse patient populations Thrive in a team-oriented, collaborative setting Have a service-first mindset and are calm under pressure Are driven to provide the best patient experience every time Physical & Mental Requirements: Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.