Call Center Customer Service Rep.

Tempus Unlimited, Inc. is seeking a Customer Service Representative who will serve as the face and voice of the company. This role involves managing a high volume of inbound and outbound calls, resolving issues, providing program-related information, and acting as a liaison to other departments within the company.ResponsibilitiesAnswers consumer inquiries by utilizing multiple modules and programs to assist in first call resolutionAbility to learn, retain, and apply information based on training materials, which support program related topicsLiaison to other departments within the companyAbility to multitaskSpeak on call while reading notesUtilize appropriate modules for research purposesEngaging the caller while researchingNotation during the callProfessional, friendly and understanding of the consumer’s situationAttentive to detailsAbility to work efficiently as a team playerAbility to work independentlyWorking ability to problem solvePunctual and DependableSkillsAbility to learn, retain, and apply information based on training materials, which support program related topicsAbility to multitaskSpeak on call while reading notesUtilize appropriate modules for research purposesEngaging the caller while researchingNotation during the callProfessional, friendly and understanding of the consumer's situationAttentive to detailsAbility to work efficiently as a team playerAbility to work independentlyWorking ability to problem solvePunctual and DependableHigh School Diploma or equivalentCall center and phone customer service experience highly preferredBilingual preferred: Fluent in English and all languagesCall Center And Customer Service experience highly preferredBilingual a plusBenefits$1.50 paid differentialSign on bonus - $500 after 3 months and $500 after 6 monthsCompany OverviewTempus Unlimited exists to provide a continuum of community based services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment. It was founded in 1950, and is headquartered in Stoughton, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://tempusunlimited.org.



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