Call Center Consultant I

Oregon State Credit Union is seeking a service driven and solutions focused Contact Center Consultant I to join our Branch Services team. In this role, you will be the first point of contact for members reaching out through phone, chat, email, and video, ensuring exceptional service with every interaction. You will assist members with account needs, load consumer loan applications, and provide education on credit union products.ResponsibilitiesAssist members with account needs, load consumer loan applications, provide education on credit union products, and help resolve inquiries with professionalism and careSkillsExcellent written and verbal communication skills, with exceptional phone etiquetteAbility to actively listen, educate, and provide tailored solutions and proactively consult on our Credit Union's products and servicesStrong interpersonal and customer service abilities with a focus on empathy and positive regardStrong time management skills with the ability to multi‑task and navigate multiple systems simultaneouslyAttention to detail with the ability to make sound, logical decisions based on credit union policiesProficiency using computer systems and Microsoft OfficeOne year of customer service experience requiredHigh school diploma or GED equivalentPrior call center experience preferredBenefitsCompetitive wagesIncentive bonusesPaid holidaysPaid time off100% credit-union-paid employee coverage for medical, vision, dental, life and disability insurance; dependent coverage also available401k Plan with an amazingly generous credit union match!Tax-saving Flexible Spending and Health Savings PlansPremier membership perksCompany clothingWellness and recognition programsCompany OverviewOregon State Credit Union provides financial and online banking services. It was founded in 1954, and is headquartered in Corvallis, Oregon, USA, with a workforce of 201-500 employees. Its website is https://www.oregonstatecu.com/.