Call Center Bilingual Sales and Retention Representative (English/Spanish) - Hybrid

AT&T is a global leader in communications and technology, seeking a Bilingual Sales and Retention Representative to enhance customer service experiences. The role involves handling customer interactions, driving sales, and fostering customer loyalty in a fast-paced environment. Responsibilities Handle customer interactions (calls, chats, emails) in a fast-paced environment Identify upselling opportunities and close deals to reach your sales and commissions targets Accurately resolve issues related to service, billing, payments, and collections Explain bills and product features clearly Troubleshoot basic problems and seek higher support if needed Build customer confidence and loyalty by resolving issues Support various customer inquiries, including technical issues Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime Paid training to set you up for success Skills Fluent in English and Spanish, able to hold a conversation in both languages Ability to report to the Miami, FL location 3-4 days weekly and work remotely 1-2 days weekly Experience in handling customer interactions (calls, chats, emails) in a fast-paced environment Ability to identify upselling opportunities and close deals to reach sales and commissions targets Ability to accurately resolve issues related to service, billing, payments, and collections Ability to explain bills and product features clearly Ability to troubleshoot basic problems and seek higher support if needed Ability to build customer confidence and loyalty by resolving issues Ability to support various customer inquiries, including technical issues Ability to work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime Participation in paid training to set you up for success Verified internet service with a minimum of 12mb upload speed and 18mb download speed Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection) Availability, accessibility, and accountability to work during established work schedules and shifts Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Benefits Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Company Overview AT&T is a telecommunications company that provides wireless communications, internet and digital television services. It was founded in 1983, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship AT&T has a track record of offering H1B sponsorships, with 129 in 2026, 575 in 2025, 586 in 2024, 282 in 2023, 450 in 2022, 271 in 2021, 162 in 2020. Please note that this does not guarantee sponsorship for this specific role.