Call Center Agent – Star 999 – THE CHICAGO LIGHTHOUSE – Chicago, IL

Job title: Call Center Agent - Star 999

Company: THE CHICAGO LIGHTHOUSE

Job description: HOURS OF OPERATION: 24 Hour / 7-Day a Week Operation

SCHEDULES: 1st, 2nd, and 3rd shifts available

ONSITE TRAINING LOCATION: 1850 W. Roosevelt Road, Chicago, IL 60608

THIS POSITION HAS A REMOTE POSSIBILITY AFTER ONSITE TRAINING IS COMPLETE.

STATEMENT OF PURPOSE: Call Center Agent will be responsible for providing high quality customer service assistance to inbound callers utilizing Illinois roadways in need of non-emergency support and general information pertaining to the Illinois Department of Transportation and Illinois Tollway Authority. Call Center Agents will be responsible for accurate input and tracking of cases, and prompt dispatching of inquiries to appropriate agencies utilizing all available resources.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
• Adhere to the Privacy Act as it relates to the confidentiality of information gathered and released;
• Complete program training, as warranted, and successfully implement that Knowledge in day-to-day operations;
• Determine the appropriate call types and course of action based on nature of the call;
• Gather information from customer and other resources as needed for problem-solving and dispatching;
• Navigate between multiple systems and input data;
• Determine and assign priority level of customer call and utilize all tools available to assist customers;
• Continually maintain up-to-date knowledge of dispatching policies and procedures;
• Any other duties as deemed necessary by supervisor.

QUALIFICATIONS:
• High School diploma or equivalent required;
• Must be able to speak English clearly and professionally;
• 1 to 2 years call center experience preferred;
• 1 to 2 years customer service experience required;
• Bilingual English/Spanish a plus;
• Must have intermediate computer skills;
• Ability to multitask and navigate through multiple data screens;
• Must be able to problem-solve and relay information;
• Must have excellent communication skills.

Employee Benefits

BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
• 10 days paid vacation
• 12 paid holidays
• 6 sick days accrued over the year, up to 16 days available to be accumulated
• Insurance Eligibility the 1st of the month after 30 days of employment

+ Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
• Short/long term disability
• Life insurance 2x salary
• Employee recognition events
• Company paid pension plan after one year of employment
• Reasonably priced delicious food options on site (except at Glenview location)
• Access to micro-kitchen

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.

Expected salary:

Location: Chicago, IL

Job date: Sun, 28 Aug 2022 22:07:10 GMT

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