Call Center Agent - Outbound
Call Center Agent
Job Summary
We are seeking a motivated and results-driven Call Center Agent to work outbound calls from an automated dialer, engaging homeowners who have expressed interest in solar energy. The primary responsibility of this role is to connect with prospects, qualify interest, overcome objections, and secure agreement for solar consultation with an Energy Consultant.
The ideal candidate is comfortable with high call volume, follows proven scripts, handles objections confidently, and understands how to balance efficiency with positive customer experience. Please note there are two shifts for this role:
Shifts:
Monday through Saturday - 8AM-8PM (8AM-4PM & 12PM-8PM shifts)
Responsibilities & Duties
Make high-volume outbound calls using an automated dialer to purchased and inbound-generated leads
Engage prospects in professional, friendly, and persuasive conversations about residential solar
Follow approved call scripts and objection-handling frameworks while maintaining a natural tone
Qualify homeowners based on basic criteria (home ownership, interest level, property suitability indicators)
Clearly explain the solar consultation process, incentives, and next steps
Secure customer agreement and schedule solar consultations with Energy Consultants
Handle objections, hesitations, and concerns related to solar, timing, or interest level
Accurately document call outcomes, notes, and dispositions in CRM systems
Manage callbacks, reschedules, and follow-ups based on call results
Represent the company brand with professionalism, integrity, and compliance
Meet or exceed daily, weekly, and monthly KPIs including:
Dials
Contact rate
Set appointments
Conversion rate
Collaborate with supervisors and quality teams to improve performance and script adherence
Stay current on solar offerings, incentives, FAQs, and company policies
Qualifications & Skills
Previous experience in call center, inside sales, telemarketing, or lead generation preferred
Comfortable working a fast-paced dialer environment with consistent outbound volume
Strong verbal communication skills and confident phone presence
Ability to handle objections and rebuttals without becoming defensive
Goal-oriented mindset with a drive to meet and exceed targets
Quick learner with the ability to adapt to script changes and new campaigns
Strong listening skills and the ability to build quick rapport
Detail-oriented with accurate data entry habits
Ability to work independently while contributing to team goals
Proficiency with CRM and call center tools such as:
Salesforce
NICE (preferred)
Microsoft Office
What Success Looks Like
Consistently hitting or exceeding appointment-setting goals
High script adherence combined with natural conversation flow
Strong show rates due to proper expectation-setting
Positive QA scores and customer feedback
Reliable attendance and dialer discipline
Job Summary
We are seeking a motivated and results-driven Call Center Agent to work outbound calls from an automated dialer, engaging homeowners who have expressed interest in solar energy. The primary responsibility of this role is to connect with prospects, qualify interest, overcome objections, and secure agreement for solar consultation with an Energy Consultant.
The ideal candidate is comfortable with high call volume, follows proven scripts, handles objections confidently, and understands how to balance efficiency with positive customer experience. Please note there are two shifts for this role:
Shifts:
Monday through Saturday - 8AM-8PM (8AM-4PM & 12PM-8PM shifts)
Responsibilities & Duties
Make high-volume outbound calls using an automated dialer to purchased and inbound-generated leads
Engage prospects in professional, friendly, and persuasive conversations about residential solar
Follow approved call scripts and objection-handling frameworks while maintaining a natural tone
Qualify homeowners based on basic criteria (home ownership, interest level, property suitability indicators)
Clearly explain the solar consultation process, incentives, and next steps
Secure customer agreement and schedule solar consultations with Energy Consultants
Handle objections, hesitations, and concerns related to solar, timing, or interest level
Accurately document call outcomes, notes, and dispositions in CRM systems
Manage callbacks, reschedules, and follow-ups based on call results
Represent the company brand with professionalism, integrity, and compliance
Meet or exceed daily, weekly, and monthly KPIs including:
Dials
Contact rate
Set appointments
Conversion rate
Collaborate with supervisors and quality teams to improve performance and script adherence
Stay current on solar offerings, incentives, FAQs, and company policies
Qualifications & Skills
Previous experience in call center, inside sales, telemarketing, or lead generation preferred
Comfortable working a fast-paced dialer environment with consistent outbound volume
Strong verbal communication skills and confident phone presence
Ability to handle objections and rebuttals without becoming defensive
Goal-oriented mindset with a drive to meet and exceed targets
Quick learner with the ability to adapt to script changes and new campaigns
Strong listening skills and the ability to build quick rapport
Detail-oriented with accurate data entry habits
Ability to work independently while contributing to team goals
Proficiency with CRM and call center tools such as:
Salesforce
NICE (preferred)
Microsoft Office
What Success Looks Like
Consistently hitting or exceeding appointment-setting goals
High script adherence combined with natural conversation flow
Strong show rates due to proper expectation-setting
Positive QA scores and customer feedback
Reliable attendance and dialer discipline