Call Center Agent I-FULL-TIME (REMOTE/MUST RESIDE IN FL)

Job Title: Call Center Agent I - FULL-TIMEDept.: Call Center Reports to: Call Center Supervisor / Associate Director of Operations**THIS IS A REMOTE POSITION HOWEVER MUST BE AVAILABLE TO BE ON-SITE FOR TRAINING. MUST RESIDE IN FL/PREFERABLY IMMEDIATE TAMPA BAY REGION** We are looking for Call Center Agents for a high volume medical clinic located in our Administrative Office in Land O Lakes. NO WEEKENDS! Primary duties are to serve patients by determining needs, answering inquires, resolving problems and fulfilling requests, while maintaining a professional appearance and attitude. The successful candidate will be able to accept ownership for effectively scheduling appointments; and solving customer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision and behavior. WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.Gives you an employer that you will have pride in working forProvides excellent training programs and opportunities for growthOffers Medical Benefits including: Employer Contributions to HSA high deductible planDiscounts at our medical facilitiesCigna Open Access OAPIN & OAP plansSupports Incentive based Wellness ProgramsOffers company sponsored Life Insurance with buy-up provisionsProvides Dental, Vision, Long and Short Term Disability, Accident & Illness policy optionsSupports Paid Time Off and HolidaysGives generous 401K plan with annual 3% Employer contribution after one year of employmentValues and appreciates its employeesBoasts a reputation for superior health care and quality serviceKeys to Success in this Role:Answers assigned department/queue overflow calls Answers an average of 150+ calls dailyConfirms patient informationMakes/cancels/reschedules appointmentsMonitors requests dailyMaintains an organized and clean work areaJob Qualifications:High School Diploma or GED equivalentStrong team playerStrong customer service orientationBasic computer proficiencyMust be able to multi-task effectivelyA year of medical office experience preferredPhysical and Mental Demands:Physical requirementsNormal concentration and normal complexity of decision makingHigh level verbal and written communication skillsAbove average ability to manage multiple tasks simultaneouslyOccupational Exposure:Low risk exposure to bloodborne pathogens and chemical hazardsWe are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status.Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights

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