Call Center Agent, Child Support

Job Description: • Handle inbound calls for the New Jersey Department of Human Services Office of Child Support and the services it provides • Address and research customer inquiries and provide appropriate and accurate information • Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call • Answer questions on child support payments history and account histories • Reset Personal identification of callers unable to self-serve in the Interactive Voice Response system • Gather information, research/resolves inquiries, and appropriately document customer calls • Read and interpret documents on file • Understand and retain a large amount of information • Professionally answer and respond to escalated calls when they arise • Communicate appropriate options for resolution promptly • Review the customer needs and inform customers of services and resources available to them • Participate in 7-week paid training (8:30 am-5 pm M-F) and work M-Thursday hours after training Requirements: • High School diploma or GED • Background and drug screening required • 2 years of high-volume call center or Customer Service experience • Computer system experience with data entry, database documentation knowledge • Typing WPM 30 • Two screens/monitors are required • Have your own equipment (PC) Mac is not compatible • Typing survey/assessment is required • To approve you working from home, you must send the interviewer two screenshots • Internet speed- Your internet speed must be at least 400 Mbps • Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher • Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended) • Running Windows 10 OS 64 bit • Memory (RAM) minimum 8 GB, recommended 16 GB • Ethernet cable, 50 feet or longer based on router to office distance • Background and drug screening required Benefits: • $16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay). After training, .50 increase. • No weekends • Paid Training • Full-time schedule (40 hrs. a week) • Career Growth Opportunities • Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be able to thrive both personally and professionally. • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Bi-weekly pay • Positive, employee-friendly culture Apply tot his job