Call Center Agent
Job title: Call Center Agent in Phoenix, AZ at Sunrise Systems
Company: Sunrise Systems
Job description: Call Center AgentPhoenix, AZ 85007 (Remote)5 Months100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.This position includes the following:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.Position Description:
Answering incoming phone calls in a fast paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Skills Required:
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Skills Preferred:Spanish-speakingExperience Required:
Previous two positions should each be at least one consecutive year in a fast-paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
Experience Preferred:Experience with participating in process improvement activitiesEducation Required:High school diploma or equivalentEducation Preferred:Associates Degree or higher
Expected salary:
Location: Phoenix, AZ
Apply for the job now!
Apply Now
Company: Sunrise Systems
Job description: Call Center AgentPhoenix, AZ 85007 (Remote)5 Months100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.This position includes the following:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.Position Description:
Answering incoming phone calls in a fast paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Skills Required:
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Skills Preferred:Spanish-speakingExperience Required:
Previous two positions should each be at least one consecutive year in a fast-paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
Experience Preferred:Experience with participating in process improvement activitiesEducation Required:High school diploma or equivalentEducation Preferred:Associates Degree or higher
Expected salary:
Location: Phoenix, AZ
Apply for the job now!
Apply Now