Call and Contact Center Jobs - Co-op Software Engineer, Backend

Dialpad is a leading AI-powered customer communications platform that transforms how businesses communicate with their customers. They are seeking a Co-op Software Engineer to gain real-world experience in software engineering, working on impactful projects while collaborating with seasoned professionals. The role involves building customer-impacting functionality into backend services and improving customer experience and infrastructure. Responsibilities Build customer-impacting functionality into Dialpad’s backend services Design and implement robust, reusable, and scalable backends through collaboration with a close-knit team Your impactful work will help improve: Dialpad’s customer experience, infrastructure scalability, security, and costs Skills Currently enrolled in a university program (3rd year+) or recently graduated in Computer Science, Computer Engineering, or a related field of study Minimum of 8 months of hands-on experience in software development Available to work full-time (40 hours per week), Monday to Friday, 9 AM to 5 PM Familiarity/experience with Python, Java, C++, or similar programming languages Familiarity with SQL or NoSQL databases, including how to query and interact with databases A solid understanding of data structures, algorithms, and software design Skilled in writing clean, reusable code using object-oriented design principles Ability to debug code and write unit tests Basic knowledge of version control systems to collaborate on projects and track changes Experience with Git is a plus Launch new code weekly with our fast release cycles Experience working with containerization and orchestration in the cloud is a plus Benefits Competitive benefits and perks Robust training program Company Overview ContactCenterWorld.com provides world-class research, conferences and a customer focussed website for contact center industry professionals It was founded in 1999, and is headquartered in Thunder Bay, Ontario, CAN, with a workforce of 201-500 employees. Its website is