Business Systems Administrator

Consumers Credit Union (CCU) is a Great Place to Work® certified company seeking a Business Systems Administrator. This role focuses on technical system administration and software solutions to resolve business-related problems and meet strategic organizational goals. Responsibilities Providing technical assistance to staff or vendors on submitted tickets related to our mortgage loan origination system, Encompass, offering creative and insightful solutions Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality with appropriate business partners to assess implementation Assisting in system maintenance and upgrades Verifying vendor capabilities and business processes are aligned and suggest improvements to help decision processes Assisting in documenting and communicating changes to staff Consulting with business to gather, analyze, and document requirements for project requests and managing changes to the project scope or deliverables Adhering to project timelines, analyzing dependencies, identifying and raising awareness to issues Managing deadlines and work to meet end-user expectations Contributing to user acceptance testing procedures and monitor results by reviewing and participating in test plans Helping business understand acceptance testing methodology and effectiveness Ensuring system procedures are up to date and organized and accountable for determining if additional procedures are needed Skills Associate Degree in Information Systems, Technology or Related Experience 1+ years' experience in Business Administration is required (in a financial institution preferred) 2+ yrs experience in Business Administration in lieu of education Experience supporting or administering Encompass strongly preferred Basic technical knowledge Experience with desktop and server operating systems, familiarity with technical logs, SQL, Automation or job scheduling system, and Microsoft applications desired Troubleshooting skills and high problem-solving abilities Strong written and verbal skills to communicate with cross-functional colleagues and vendors Availability to work 40+ hours/week and be scheduled between the following hours: Monday-Friday: 8am-5pm Benefits Medical (High Deductible, HMO and PPO) Dental Vision Spending accounts Short-term disability Long-term disability Life insurance 401(k) savings plan Pension plan Company Overview Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state. It was founded in 1930, and is headquartered in Gurnee, Illinois, USA, with a workforce of 501-1000 employees. Its website is