Business Support Specialist - Dutch

Your opportunity:One of the crucial points for our growth is the quality of service we provide to our merchants. Thus far, our customer experience has been the main differentiator between Mollie and our competitors. In our home markets, the Netherlands and Belgium, Mollie serves over 130.000 monthly active merchants and counting.As a Business Support Specialist, you’ll go the extra mile to make sure our merchants can run their businesses effectively. When they have a problem, we listen, enable and empower.Our office is located in the Sphinx quarter (Eiffel building) and is a 5-minute walk from the centre of Maastricht. In addition, our team is international, multilingual and a lot of fun. Does that capture your interest? Then read on!What you'll be doing:You will be the first point of contact for many of Mollie’s merchants and will provide support through a range of channels, including live chat, email & phoneYou support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setupYou contribute to improving the customer experience by providing feedback and innovative solutionsYou continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles; providing feedback to Product & Sales teamsYou consistently demonstrate eagerness to reach your targets and you have an eye for upselling servicesWhat you'll bring:You have a positive, can-do attitude! You speak fluent Dutch and EnglishYou thrive in a high performance environment with a ‘work hard, play hard’ cultureYou are a natural problem solver, able to quickly understand problems and identify solutionsYou have affinity with technology and payment solutions (knowledge of the eCommerce market will be a plus)You are available to work full-time in a hybrid setupA commercial mindset or experience in a sales driven environment is a plus!Extra perks:Working from Monday to Friday between 8.30 and 17.00Lunch at the office every day!Salary EUR 2880 including benefitsA bonus based on your performance once a yearPension & Health insurance contributionWorking from our beautiful new office in central MaastrichtFriday drinks and fun social events throughout the yearVarious internal training programs and growth opportunities

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