Business Solutions & Change Mgmt Analyst

International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. The role involves providing consulting and business support to client groups, managing requests, and ensuring high-quality service excellence.ResponsibilitiesManaging the intake, review, prioritization, and assignment of daily requests from Client and Operations teamsIntercepting, researching, and resolving requests as applicableMaintaining client and BSCM documentationPreparing client communications as assignedContributing to project and implementation plans and related documentationProviding client service support to Client Account Teams and OperationsPerforming ad‑hoc environment setupMaintaining implementation utilities, departmental processes, procedures, and checklistsCoordinating fund mergers, rollovers, and conversionsActivating new functionality, including environment setup, testing, and implementationManaging direct client meetings to discuss new ideas and solution approaches to achieving client goalsOverseeing complex fund launchesCoordinating fund reorganizations and restructuresConducting code testing as requiredCreating and supporting SOWs and HLEsCompleting tasks requiring advanced skills that fall outside standard day‑to‑day operationsManaging new fund set-ups and modificationsSkillsSkilled in maintaining structured logs for tracking issues, action items, risks, queries, and resolutionsExperienced in supporting project teams during strategic meetings and producing clear meeting notesComfortable organizing, managing, and filing project documentation in a centralized repositoryClear and effective communicator, both verbally and in writingProven customer‑relationship and client‑service capabilitiesStrong analytical mindset, with experience identifying business problems, evaluating data, and documenting accurate solutionsAdept at research and information gatheringDemonstrated innovation and a continuous‑improvement approachShows initiative and takes proactive action when neededSolid working knowledge of iFAST, iFAST Web Plus, APIs, AWD, Datamarts, and related IFDS systemsClient‑focused approach, including gathering business information and supporting problem resolutionEffective at organizing work and managing shifting priorities within defined timelinesResults‑driven, with a consistent track record of achieving performance expectationsClear written and verbal communication skillsHigh attention to detailComfortable working with deadlinesCommitment to high‑quality workCreative thinker able to explore new ideas, approaches, and solutionsWorking knowledge of iFAST Web PlusExperience with additional iFAST productsFamiliarity with IFDS processes and documentation standardsCSC and/or IFIC Operations & Procedures coursework (asset)Understanding of mutual funds and the broader financial services industryExposure to ITIL methodologiesKnowledge of iFAST systems, iFAST Surround Products, and Microsoft applicationsBenefitsTotal Rewards: IFDS offers a comprehensive, competitive compensation & benefits packageWork-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATHProfessional Development: IFDS offers continuous learning opportunities, leadership development & training programsInclusive Culture: Our inclusive work environment supports equity and values diversityWellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programsCommunity Engagement: Participate in volunteer opportunities and give back to our community through our various social care programsCompany OverviewGlobal Perspective. Local Knowledge. It was founded in 1977, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.ifdsgroup.com.



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