Business Risk & Operations Analyst – Payment Services
PayPal is a global leader in commerce, providing innovative solutions for money movement and transactions. The Business Risk & Operations Analyst will support the Payment Services team by managing risk environments and operational processes, contributing to business improvements and resolving complex issues. Responsibilities Prioritize and analyze internal and external escalations to prevent future escalations Provide feedback regarding necessary changes and updates including policies, upgrades, and potential workflow changes Function as Subject Matter Expert, partnering with key stakeholders for educating, training, coaching, and enhancing risk/detections Report trends, make recommendations, and escalate issues/concerns appropriately to enhance the program Contribute to business improvements e.g., MBR, DSA/ Internal service level, routing analysis, contact reduction etc Develop robust monthly insights for team members and the leadership team Run business and self-identified projects Support complex consumer and merchant issues or escalations engaging appropriate stakeholders focused on resolution Administer the product launch review process Provide post product launch support to product, legal and compliance stakeholders Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility Support the risk assessment process by identifying inherent risks and mitigating controls identified for new or changed products not yet live Lead risk acceptance process to document and obtain approvals to accept inherent risks identified for new or changed products not yet live Lead training on the product launch review process for product and project managers Lead and/or support operational processes specific to Payment Services Skills 1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience Prioritize and analyze internal and external escalations to prevent future escalations Provide feedback regarding necessary changes and updates including policies, upgrades, and potential workflow changes Function as Subject Matter Expert, partnering with key stakeholders for educating, training, coaching, and enhancing risk/detections Report trends, make recommendations, and escalate issues/concerns appropriately to enhance the program Contribute to business improvements e.g., MBR, DSA/ Internal service level, routing analysis, contact reduction etc Develop robust monthly insights for team members and the leadership team Run business and self-identified projects Support complex consumer and merchant issues or escalations engaging appropriate stakeholders focused on resolution Be someone who enjoys identifying, explaining and solving problems Detail-oriented, with attention to meeting documentation-based timelines Strategic thinker who understands what they are doing and why they are doing it and can envision how it can be modified to increase efficiency Intellectual curiosity and willingness to learn the payments ecosystem and the facets of our products and processes Analytical thinker who can work comfortably on data analysis and other internal tooling to determine the quantitative impact of potential issues or operational improvements Administer the product launch review process Provide post product launch support to product, legal and compliance stakeholders Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility Support the risk assessment process by identifying inherent risks and mitigating controls identified for new or changed products not yet live Lead risk acceptance process to document and obtain approvals to accept inherent risks identified for new or changed products not yet live Lead training on the product launch review process for product and project managers Lead and/or support operational processes specific to Payment Services Benefits Generous paid time off Healthcare coverage for you and your family Resources to create financial security and support your mental health Company Overview PayPal is a financial service company that provides online payment solutions to its users worldwide. It was founded in 1998, and is headquartered in San Jose, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship PayPal has a track record of offering H1B sponsorships, with 200 in 2026, 1138 in 2025, 917 in 2024, 775 in 2023, 921 in 2022, 1051 in 2021, 1049 in 2020. Please note that this does not guarantee sponsorship for this specific role.