Business Relationship Support Representative - Billing Service Team
About the position Responsibilities • Manage assigned case load, while responding to e-mails or performing follow-up for missing information • Engage with the team individually and in team meetings to support GPL strategic priorities • Build strong partnerships with operations, relationship teams, vendors, and others and work collaboratively as one function in support of customers • Adhere to In Office Guidelines and expectations for GPL employees • Be adaptable and adopt process changes to operate in a simpler, stronger, and smarter environment to maximize effectiveness • Process new revenue share set-ups and updates • Complete ongoing maintenance for existing customers according to contractual terms • Process payments, credit limit increases and decreases, funding account changes, billing cycle updates, and fee maintenance • Read, understand, and follow instructions and procedure for each case type Requirements • 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Nice-to-haves • Financial Services Industry experience • WellsOne Commercial Card operational experience • Experience with Banking products, especially credit cards • Experience with Service View, TSYS and Hogan • Intermediate Microsoft Office skills • Intermediate Microsoft Excel • Strong analytical skills with high attention to detail and accuracy • Ability to collaborate with others and work effectively in a team environment • Effective organizational, multi-tasking, and prioritizing skills • Excellent verbal, written, and interpersonal communication skills Apply tot his job