Business Relationship Support Associate - GPL National Service Group (NSG) CSO 3

Wells Fargo is seeking a Business Relationship Support Associate in Global Payments & Liquidity as part of Enterprise Functions. The role involves providing exceptional customer experience in an inbound call center environment, servicing treasury management products, and acting as a liaison between clients and bank operations.ResponsibilitiesProvide exceptional customer experienceInteract with internal and external customersExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirementsService treasury management products and servicesIdentify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needsIdentify trends through client interactionsIdentify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactionsTrain clients on products and services to ensure optimal delivery and meet implementation needsIdentify opportunities for process improvementsCollaborate and consult with peers, colleagues, and managers to resolve issues and achieve goalsSkills6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationStrong knowledge with a wide variety of Treasury Management productsExperience in a call center environment with strong telephone etiquette skillsBank Branch experienceAbility to lead, train & mentor new hires and internal partnersDemonstrated ability to navigate multiple computer systems and applications while efficiently and effectively using search tools to locate and verify informationIntermediate Microsoft Office skillsStrong analytical skills with high attention to detail and accuracyExcellent verbal, written, and interpersonal communication skillsEffective organizational, multi-tasking, and prioritizing skillsAbility to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are importantAbility to work in a fast-paced deadline driven environmentBenefitsHealth benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursementCompany OverviewWells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services. It was founded in 1852, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.wellsfargo.com.



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