Business Process Support Specialist
Overview:
HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 650 hearing care centers across 42 states. Wefollow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This TeamMember must role-model and uphold the HearingLife Core Values:We create trust.We are team players.We apply a can-do attitude.We create innovative solutions.
Responsibilities:
Provide daily technical support for proprietary systems via ServiceNow calls and tickets, consistently meeting department metricsEnsure timely resolution by following up with users and departmentsManage daily operations under direction of the Senior Manager of Operations and Business ProcessSupport acquisition activities, including conversion training and hypercareCollaborate with Learning & Development to create and maintain training materialsManage our various clinic vendorsAssist with system release communications, testing, and documentation updatesParticipate in daily team huddles to share updates, issues, and training needsPartner with Support Center teams on process improvement initiativesAddress RCM/Finance issues (e.g., write-offs, accounting discrepancies, unbilled claims, inventory) to support clinic revenue goalsDeliver business support and training with a “Whatever It Takes” mindset to ensure best-in-class serviceTravel up to 50% as neededWork hours aligned with time zones across the U.S.Perform other duties as assigned.
Qualifications:
Associates Degree or a minimum of two years’ experience in a corporate or business setting preferable in a training or technical support roleMust have 2 years clinical management systems experiencePrevious customer care/service or training and relevant hearing product, healthcare, managed care program, and medical billing/insurance process understanding needed ability to ask core probing questions to troubleshoot, research, utilize all available resources, apply sound judgment, interpret policy and shift priorities as neededStrong customer service skillsAbility to work well independently and with a team to successfully achieve a common mission and goalAbility to think/learn fast and multi-taskAbility to present complex information to a variety of audiencesExhibits flexibility and adaptability that matches the pace of our continuously progressing businessAbility to consider the customer’s needs and desired outcome while providing the best possible resolution to an issueWillingness to learn and set personal goals to increase one’s skills Target Salary: 45-55k Work Schedule: Monday - Friday 11:30pm - 8:00pm EST We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status. #HearingLife_US#LI-WJ1
Apply Now
HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 650 hearing care centers across 42 states. Wefollow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This TeamMember must role-model and uphold the HearingLife Core Values:We create trust.We are team players.We apply a can-do attitude.We create innovative solutions.
Responsibilities:
Provide daily technical support for proprietary systems via ServiceNow calls and tickets, consistently meeting department metricsEnsure timely resolution by following up with users and departmentsManage daily operations under direction of the Senior Manager of Operations and Business ProcessSupport acquisition activities, including conversion training and hypercareCollaborate with Learning & Development to create and maintain training materialsManage our various clinic vendorsAssist with system release communications, testing, and documentation updatesParticipate in daily team huddles to share updates, issues, and training needsPartner with Support Center teams on process improvement initiativesAddress RCM/Finance issues (e.g., write-offs, accounting discrepancies, unbilled claims, inventory) to support clinic revenue goalsDeliver business support and training with a “Whatever It Takes” mindset to ensure best-in-class serviceTravel up to 50% as neededWork hours aligned with time zones across the U.S.Perform other duties as assigned.
Qualifications:
Associates Degree or a minimum of two years’ experience in a corporate or business setting preferable in a training or technical support roleMust have 2 years clinical management systems experiencePrevious customer care/service or training and relevant hearing product, healthcare, managed care program, and medical billing/insurance process understanding needed ability to ask core probing questions to troubleshoot, research, utilize all available resources, apply sound judgment, interpret policy and shift priorities as neededStrong customer service skillsAbility to work well independently and with a team to successfully achieve a common mission and goalAbility to think/learn fast and multi-taskAbility to present complex information to a variety of audiencesExhibits flexibility and adaptability that matches the pace of our continuously progressing businessAbility to consider the customer’s needs and desired outcome while providing the best possible resolution to an issueWillingness to learn and set personal goals to increase one’s skills Target Salary: 45-55k Work Schedule: Monday - Friday 11:30pm - 8:00pm EST We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status. #HearingLife_US#LI-WJ1
Apply Now