Business Operations & Data Analyst Intern
About the position The Business Operations & Data Analyst Intern will support operational improvement initiatives related to an upcoming Enterprise Resource Planning (ERP) system migration . The intern will assist with developing training and process documentation, organizing operational knowledge resources, preparing and analyzing data, and identifying opportunities to leverage digital tools such as Excel, Power BI, and Microsoft Copilot to improve team effectiveness and enhance the customer experience. This role provides hands-on experience supporting ERP readiness, data quality, process improvement, and digital enablement within a global organization focused on solving critical water challenges. Xylem Summer Internships typically last 10–12 weeks and offer undergraduate students meaningful, hands-on professional experience while making a lasting contribution to the organization. Our internship program is designed to create a pipeline of early-career talent interested in building a career in the water innovation and technology industry . Interns are our primary talent pool for future full-time and rotational opportunities. Responsibilities • Support the creation and organization of training materials, process documentation, and standard operating procedures (SOPs) related to operational processes and ERP readiness • Help maintain internal knowledge repositories and documentation libraries using Microsoft 365 tools • Collect, organize, and prepare operational and customer service data using Excel to support ERP migration activities • Review datasets to identify data quality issues , including duplicates, inconsistencies, or missing information • Collaborate with team members to validate and standardize data prior to ERP migration • Assist with Power BI dashboards and basic reporting to improve visibility into operational data • Explore opportunities to use Microsoft Copilot, automation, and AI tools to streamline workflows and repetitive tasks • Document workflows and support projects focused on process improvement, operational efficiency, and customer experience Requirements • Currently pursuing a Bachelor’s degree in Business Administration, Engineering, Data Analytics, Information Systems, Computer Science, Operations Management , or a related field • Strong proficiency in Microsoft Excel (data organization, formulas, pivot tables) • Familiarity with Microsoft 365 tools (Excel, Teams, SharePoint, PowerPoint) • Basic exposure to data analysis or data visualization through coursework or projects • Strong organizational skills and attention to detail • Effective written and verbal communication skills • Interest in data, digital tools, business processes, and system implementations Nice-to-haves • Experience with Power BI or other data visualization tools • Familiarity with process documentation , workflow mapping, or SOP development • Exposure to ERP systems , system implementations, or business process transformation (academic or internship experience) • Exposure to automation tools, AI tools, or Microsoft Copilot • Coursework or project experience working with datasets, dashboards, or operational reporting Benefits • Hands-on, project-based internship experience • Exposure to ERP migration and digital transformation initiatives • Collaborative and supportive team environment • Opportunity to contribute to solutions that address global water challenges • Strong pipeline for future full-time and early career opportunities • Paid Volunteer Program, Xylem Watermark • Employee Resource Groups (ERG)