Business Development Representative - SMB

ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. The Business Development Representative - SMB is responsible for selling the MoLo truckload service line, managing a portfolio of small to medium-sized customers, and collaborating with various departments to provide tailored logistics solutions. Responsibilities Maintain accurate records of all prospecting activities, sales interactions, and lead statuses in the customer relationship management (CRM) software Continuously monitor industry changes, competitor activities, and market conditions to refine sales strategies and approaches Prospect and generate leads through various channels (cold calling, email campaigns, networking events, LinkedIn, etc.) to identify potential customers Proactively identify issues and resolve problems to uphold the commitment to service Other duties and projects, as assigned Qualify and nurture leads by assessing customer needs, providing consultation, and focusing on selling MoLo, an ArcBest Truckload Service Collaborate cross-functionally with carrier sales, yield management, account development, legal, accounting, and our other ArcBest service lines to provide a comprehensive solution for the customers Develop and maintain strong, lasting relationships with key decision-makers in small to medium-sized companies Own the entire sales cycle, from lead generation to assisting and overseeing the revenue collection process as needed Skills Ability to multi-task with a high attention to detail Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders Ability to thrive in a fast-paced environment Confident decision-making and problem-solving skills Excellent time management skills to prioritize and optimize workload to meet deadlines Highly coachable and eager to learn Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers Sales-driven with an entrepreneurial mindset Perseverance and Follow-Through Selling Sales Closing and Agreements Addressing Customer Needs Bachelor's Degree, preferred Previous customer sales, operations, or service experience, preferred Company Overview ArcBest solves complex logistics and transportation challenges. It was founded in 1923, and is headquartered in Fort Smith, Arkansas, USA, with a workforce of 10001+ employees. Its website is