Business Consultant I

Care.com is a consumer tech company focused on providing care solutions for families. The Business Consultant I role involves managing client interactions, providing consultations on tax and labor law questions, and supporting operational efficiency within the Consulting Team.ResponsibilitiesManage all client contact, including inbound calls, emails, and account changes, while providing accurate consultations on tax and labor law questionsReview and implement account changes promptlyPerform follow-ups and non-phone account management tasks as neededSupport other teams with business needs, goals, and project completionReport client feedback, including suggestions, complaints, quotes, account closures, and service upsellsSkills1-3+ years of related client service experienceStrong communication skills, both written and verbalTeam-player, with a passion for delivering exceptional customer serviceStrong attention to detailStrong change agility and ability to shift quickly as neededA driven nature and willingness to tackle complex projects and goalsComfortable in a fast-paced environmentComfortable meeting and exceeding daily and weekly critical metric benchmarksOpen to feedback, ongoing learning, and comfortable asking questionsReliable and consistently punctualBachelor's Degree preferred (Business/Economics/Government preferred)BenefitsHealth insurance coverageLife, and disability insuranceA generous 401K employer matching programPaid holidaysPaid time off (PTO)Company OverviewCare.com is where families go to find care and where caregivers go to find meaningful work. It was founded in 2006, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.care.com.Company H1B SponsorshipCare.com has a track record of offering H1B sponsorships, with 17 in 2025, 8 in 2024, 21 in 2023, 20 in 2022, 25 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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