Business Analyst I/II

Blue Cross of Idaho is seeking Business Analysts to identify and analyze business needs while supporting the CRM and Sales Operations team for the Revenue Division. The role involves gathering requirements, defining objectives, and improving business operations through collaboration and analytical skills. Responsibilities Recommending solutions or improvements to business processes Researching business requirements, developing detailed specifications, and validating the solutions with business partners Communicating needs to the development team by translating business requirements With IT support, assist in the development of tools, applications, reports, and analytics to enable strategic programs and metrics for the Sales/Account Management Teams Troubleshooting technical issues and work through a resolution (root cause analysis) Planning and executing business user acceptance testing and related test activities Skills None required for Business Analyst I 3/+ years' as Business Analyst or related experience for Business Analyst II, preferably to include operational process design and implementation, health insurance aptitude, and technical skills in Salesforce, Pega, or Microsoft Dynamics Bachelor's Degree in Technical Subject area or related field; OR equivalent work experience (Two years' relevant work experience equals one year of college) Knowledge of gathering and documenting business requirements, process mapping methodologies, and project management Collaboration & communication - may also lead cross-functional project teams Analytical skills such as problem solving, process improvement Presentation, facilitation, and written, verbal, and interpersonal skills to help influence results and outcomes, connect with both technical and business teams, and engage with internal/external customers Ability to be a self-starter, while balancing multiple tasks and meeting benchmarks Analyze and improve business operations, business development, and assist with development of process and system specifications Experience working in enterprise level CRM Experience working with an Agile/Scrum framework Ability to leverage AI in day to day activities supporting the role Sales and account management experience is a plus Benefits Paid time off Paid holidays Community service and self-care days Medical/dental/vision/pharmacy insurance 401(k) matching and non-contributory plan Life insurance Short and long term disability Education reimbursement Employee assistance plan (EAP) Adoption assistance program Paid family leave program Company Overview Blue Cross of Idaho operates as a health insurance company. It was founded in 1945, and is headquartered in Meridian, Idaho, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Blue Cross of Idaho has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.