Business Analyst

1. Requirements Gathering & Business Analysis Conduct detailed requirement‑gathering sessions with underwriting, claims, actuarial, operations, and product teams. Analyze insurance business processes (e.g., new business, renewals, endorsements, billing, claims FNOL to settlement). Create BRDs, FRDs, user stories, workflows, data dictionaries , and acceptance criteria. Translate regulatory, operational, and product needs into actionable technical requirements. 2. Insurance Domain Expertise Work with SMEs to understand insurance products like annuities, Life , Mutual funds etc. Support initiatives involving: Policy administration systems (PAS) Distribution Claims management systems and similar Understand key insurance data entities such as policy, risk, premium, coverages, claims, exposures, and loss history. 3. Data Mapping & Data Analysis Perform source‑to‑target data mapping across policy, claims, billing, or underwriting like systems. Map data lake columns / table to salesforce fields / objects, define transformation logic, Validate transformations and data quality during data migration or integration. Support analytics teams with insurance data interpretation 4. SQL & Data Crunching Write SQL queries to support Data validation, Root cause analysis etc Identify discrepancies in policy or claims data and work with tech teams to resolve them. 5. Stakeholder Engagement Serve as a trusted advisor to business stakeholders, product owners, underwriters, claims managers, and operations Communicate complex data/technical findings in clear business terms. Conduct requirement walkthroughs, demos, and documentation reviews. 6. Offshore Coordination Liaise with offshore development and QA teams in multiple time zones. Explain requirements, clarify functional queries, and ensure consistent understanding. Support delivery planning, sprint grooming, and defect triage. 7. Project & UAT Support Collaborate in Agile/Scrum ceremonies (sprint planning, backlog grooming, retrospectives). Prepare UAT scenarios based on insurance workflows. Responsibilities Required Skills & Qualifications 10+ years of experience as a Business Analyst in the insurance industry . Strong understanding of insurance operations, underwriting, policy lifecycle, claims handling, and rating logic . Salesforce CRM experience is a must skill. Hands‑on experience with data mapping and SQL for data validation. Data Mapping between data lake and Salesforce CRM Ability to write clear and comprehensive BRDs, user stories, flowcharts, and functional specs . Excellent communication and interpersonal skills — able to work with cross‑functional and executive stakeholders. Experience working in distributed onshore–offshore delivery environments . Familiarity with Agile methodologies and tools like JIRA/Azure DevOps/Confluence. Qualifications Required Skills & Qualifications 10+ years of experience as a Business Analyst in the insurance industry . Strong understanding of insurance operations, underwriting, policy lifecycle, claims handling, and rating logic . Salesforce CRM experience is a must skill. Hands‑on experience with data mapping and SQL for data validation. Data Mapping between data lake and Salesforce CRM Ability to write clear and comprehensive BRDs, user stories, flowcharts, and functional specs . Excellent communication and interpersonal skills — able to work with cross‑functional and executive stakeholders. Experience working in distributed onshore–offshore delivery environments . Familiarity with Agile methodologies and tools like JIRA/Azure DevOps/Confluence.