Bus Ops Spclst/24/BUS163
Business Operations Coordinator
Location: Cypress, CA Fully On-Site Schedule: 8:30 AM – 5:00 PM PST Job Type: Full‑Time Pay Rate: $23/hr
Key Responsibilities
• Provider Outreach — Complete 60+ outbound calls daily and schedule appointments via phone, mail, fax, electronic systems, and field coordination.
• Appointment Coordination — Partner with field retrieval technicians to ensure timely and accurate scheduling.
• Cross‑Team Collaboration — Share assignment details with onshore and offshore teams to support retrieval workflows.
• Provider Support — Respond to provider questions, research updates, and provide status information.
• Inbound Call Handling — Support inbound calls and manage internal and external correspondence.
• Productivity Management — Maintain high output to meet daily, weekly, and project deadlines.
• Issue Resolution — Troubleshoot provider concerns, implement solutions, and escalate unresolved issues.
• Quality Compliance — Follow project protocols and maintain a minimum 90% quality score.
• Special Projects — Complete additional assignments as required.
Required Skills & Qualifications
• Strong verbal and written communication skills
• Ability to manage high‑volume outbound calling
• Experience working with healthcare providers preferred
• Strong organizational and documentation skills
• Ability to work independently and meet strict deadlines
• Comfortable collaborating with global teams
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
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Location: Cypress, CA Fully On-Site Schedule: 8:30 AM – 5:00 PM PST Job Type: Full‑Time Pay Rate: $23/hr
Key Responsibilities
• Provider Outreach — Complete 60+ outbound calls daily and schedule appointments via phone, mail, fax, electronic systems, and field coordination.
• Appointment Coordination — Partner with field retrieval technicians to ensure timely and accurate scheduling.
• Cross‑Team Collaboration — Share assignment details with onshore and offshore teams to support retrieval workflows.
• Provider Support — Respond to provider questions, research updates, and provide status information.
• Inbound Call Handling — Support inbound calls and manage internal and external correspondence.
• Productivity Management — Maintain high output to meet daily, weekly, and project deadlines.
• Issue Resolution — Troubleshoot provider concerns, implement solutions, and escalate unresolved issues.
• Quality Compliance — Follow project protocols and maintain a minimum 90% quality score.
• Special Projects — Complete additional assignments as required.
Required Skills & Qualifications
• Strong verbal and written communication skills
• Ability to manage high‑volume outbound calling
• Experience working with healthcare providers preferred
• Strong organizational and documentation skills
• Ability to work independently and meet strict deadlines
• Comfortable collaborating with global teams
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Apply tot his job
Apply To this Job