Build Specialist
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves supporting customer-facing activities and managing projects to deliver on-time solutions as a SaaS Build Specialist.
Effective provisioning, installation, configuration, solution migration, and maintenance of systems hardware and software within Infios’s Cloud network
Utilizes various automation, monitoring, and service management tools & techniques to troubleshoot issues and perform performance tuning
Involved in architectural decision making, providing recommendations based on knowledge and past experience
Ensures that system infrastructure, operating systems, software systems, and security mechanisms adhere to best practices and organizational standards
Participates in technical research and development to enable continuing innovation and automation on SaaS migration and upgrades
Qualifications
Technical Associate Degree or Bachelor Degree in IT, Computer Science, or related field
3+ years of experience administering Cloud based infrastructure – AWS, Azure, OCI
Deep understanding of Microsoft technologies including Active Directory, Group Policy, Remote Desktop Services, IIS, Failover Clustering, and common server OS including Server 2022
Background in Microsoft SQL from a DBA and programming perspective
Experience with Terraform, Kubernetes, Helm, Jenkins, Python, PowerShell scripting is a plus
SOC, PCI, and other compliance standards knowledge a plus
Previous experience working on Infios systems is a plus
Experience managing projects in a customer-facing role
Requirements
Ability to provide superior customer satisfaction
Enjoys intellectual challenges/troubleshooting
Strong written and verbal communication skills facilitated by excellent interpersonal skills
Ability to manage stress in a productive manner
Ability to confidently deal with clients and deliver messages effectively
Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
Ability to prioritize and escalate where necessary
Attention to detail, ability to manage changing priorities and be focused, motivated and enthusiastic
Possess strong sense of teamwork, integrity, self-motivation, positive attitude, and initiative
Benefits
Opportunity to work remotely in Brazil
Commitment to inclusion in the workplace
Safe and welcoming environment where every individual’s unique experiences and perspectives are valued
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