Bloomingdale's Credit Customer Care Specialist, Full time -Hybrid Flex. Various Schedule W/ 4 of 8 weekend days

Macy's is a storied company that has been part of memorable moments for over 160 years. They are seeking a Bloomingdale’s Credit Customer Care Specialist to provide a personalized and unique customer experience by addressing credit-related inquiries through various communication channels. Responsibilities Deliver an exceptional customer experience by warmly greeting and engaging with customers, ensuring every interaction is friendly, sincere, and professional Respond promptly and empathetically to inbound calls, chats, and emails, addressing customer concerns efficiently and with understanding Promote and communicate current sales, loyalty programs, and special offers to enhance the customer experience Conduct thorough account investigations to resolve issues related to credit reports, billing discrepancies, payments, account balances, and other credit-related matters, ensuring timely follow-up as needed Accurately document and update customer data, communications, and case details in agent desktop platforms Apply an entrepreneurial mindset and empowered decision-making to efficiently manage customer accommodations Maintain consistent, dependable attendance and punctuality Flexibly support customer interactions across phone, chat, and email as business needs evolve Skills Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred Able to work a flexible schedule including evenings & weekends Empathic, patient, and professional while dealing with customers, especially in stressful situations Strong organizational skills to manage multiple tasks with moving parts Flexible and able to use sound judgment in ambiguous situations, and be able to manage multiple projects at once while maintaining superior results Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel Occasionally required to move about the workplace and reach with hands and arms Requires close vision Demonstrates strong written and verbal skills to ensure clear, continuous communication with customers, teammates, and cross-functional partners Builds positive relationships and collaborates effectively with colleagues at all levels across departments Approaches challenges and opportunities with creativity, strategic insight, and technical thinking Maintains accuracy and attention to detail in daily tasks, reporting, and achieving business objectives Adapts quickly to evolving customer needs and changing business priorities Accurately completes financial transactions and solves practical problems across diverse sales scenarios Partners with stores, suppliers, distribution centers, buyers, and senior executives to address complex or urgent matters Benefits Comprehensive health and wellness coverage 401(k) match Paid time off Eight paid holidays Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Company Overview Macy's is America’s store for life. The largest retail brand of Macy's, Inc. It was founded in 1858, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Macy's has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 10 in 2022, 26 in 2021, 37 in 2020. Please note that this does not guarantee sponsorship for this specific role.