Billing Specialist

Personalis, Inc. is transforming the active management of cancer through breakthrough personalized testing. The Billing Specialist will be responsible for increasing billing and collection efforts and ensuring the accuracy of the order intake process and submission of claims, while also maintaining relationships with payers, clients, and patients. Responsibilities Collect and review patient information needed to complete the billing process Request any missing patient information Transfer insurance claims and billing data to billing software Verify patient benefits and insurance Maintain an up-to-date list of current insurance providers Develop and maintain a tracking system of incoming and late payments Initiate late payment notices to relevant parties Respond to questions and complaints from patients or insurance companies Follow-up on registration errors and insurance denials Demonstrate a balance of persistent follow-up and decorum on late or unpaid claims Identify trends of claims not paid by insurance providers and/or patients and solve issues Arrange payment plans and timelines for payments File and maintain organized documentation of all billing and record Follow SOPs on billing processes and procedures Update and review all accounts to keep records of payments up-to-date Work with Client Experience, Finance, Sales, and Lab Operations to ensure revenue integrity Engage with payer and request prior authorization for tests Post receipts and payments on Xifin Support activities related to integrating the billing system with LIMs and other IT systems Skills High school diploma or equivalent GED. BS/BA preferred A minimum of 0-3 years of experience with billing software, medical insurance regulations, and responding to insurance and patient inquiries Exceptional phone etiquette to communicate with patients and physicians Able to multitask, prioritize, and manage time efficiently Self-motivated and self-directed; able to work without supervision Proficient computer skills, Microsoft Excel; Google suite; working knowledge of billing software (XIFIN) is a plus Able to analyze problems and strategize for better solutions Benefits Medical Dental Vision 401(k) match ESPP Tuition reimbursement Sick/vacation time Commuter benefits/ EV charging stations Onsite gym Wellness benefits Company Overview At Personalis, we are transforming the active management of cancer through breakthrough personalized testing. It was founded in 2011, and is headquartered in Menlo Park, California, USA, with a workforce of 201-500 employees. Its website is