Billing Operations Analyst

Job Title: Billing Operations Analyst Job Summary: We are seeking a Billing Operations Analyst to join our Finance & Accounting team and play a key role in supporting our end‑to‑end billing operations. This role is responsible for accurate invoicing, renewal support, order processing, and maintaining high‑quality financial and customer data. In addition to daily transactional activities, the Billing Operations Analyst will serve as a point of contact for customer inquiries and billing disputes, working cross‑functionally with teams such as Sales Operations, Revenue, Collections, and Customer Success to research issues, resolve discrepancies, and improve processes across the Order‑to‑Cash cycle. This position offers an excellent opportunity for someone who enjoys detail‑oriented work, proactive problem solving, and collaboration, and who is eager to contribute to scalable, well‑controlled financial operations. Key Responsibilities: Billing Operations Generate and send accurate invoices daily based on contractual terms; invoices include the following components: SaaS subscriptions and bundles, professional services, on-premise software, annual maintenance, and 3 rd party items. Partner with Sales, Legal, Finance, and other cross-functional groups to solve problems, address inquiries, and provide data to assist in decision making. Maintain billing records and customer information in financial systems (e.g., NetSuite, Salesforce). Provide coverage for adjacent Order‑to‑Cash functions as needed to ensure continuity of operations. Process returns and credit memos as needed. Assist in other projects such as internal and external audits, testing and maintaining internal SOX controls, billing and revenue reporting, and more. Develop and maintain dashboards (Excel/Power BI) that provide visibility into Order-to-Cash health, backlog, and exception queues. Support month-end close activities related to billing/AR operations (cutoff support, billing and order completeness checks, variance explanations). Renewals Management Proactively manage contract renewals, ensuring timely and accurate delivery of customer annual renewal quotes and invoices. Analyze the renewal pipeline and key performance metrics (e.g., renewal rate, churn, uplift, on-time execution) by reconciling renewals data; share trends, variances, and at-risk renewals with clear, actionable insights. Process Improvement Identify and implement process improvements and automation enhancements in quote-to-cash function to drive efficiencies and minimize errors. Perform root-cause analysis on billing errors, renewal misses, disputed invoices, and revenue leakage; document findings and drive corrective actions with cross-functional partners. Demonstrate a commitment to learning, continuous improvement, and driving operational excellence Maintain workflow process documentation and standard work. Customer Communication & Dispute Resolution Serve as a primary point of contact for billing operations questions. Monitor and promptly resolve incoming customer inquiries (cases in Salesforce) Communicate with customers in a clear, concise, and professional manner. Partner cross-functionally to resolve customer disputes and escalations in a proactive and professional manner. Required Qualifications: Education & Experience Bachelor’s degree in Business, Accounting, Finance, or related field. 2+ years of experience in billing and customer operations in a SaaS environment. Excellent written and verbal communication skills. Strong attention to detail and experience with high transaction volume. Other Preferred Knowledge, Skills, Abilities or Certifications: Prior experience in a high-growth SaaS company. Proficient in NetSuite. Salesforce experience a plus Strong critical thinking and problem-solving skills Strong organizational and time management skills; ability to prioritize and manage a changing workload. Adaptable; ability to quickly learn new systems and processes and stay flexible and open to change. Proficiency with Excel, Power BI, or similar tools. About Company About Provation Provation is a leading provider of healthcare software and SaaS solutions for clinical productivity, care coordination, quality reporting, and billing. Our purpose is to empower providers to deliver quality healthcare for all. Provation’s comprehensive portfolio spans the entire patient encounter, from pre-procedure through post-procedure, with solutions for physician and nursing documentation (Provation® MD, Provation® Apex, MD-Reports, Provation® endoPRO®, and Provation® MultiCaregiver), anesthesia documentation (#1 Best in KLAS Provation® iPro), patient engagement, surgical care coordination, quality reporting, and billing capture (Provation® SurgicalValet™), order set and care plan management (Provation® Order Set Advisor™ and Provation® Care Plans), and EHR embedded clinical documentation (Provation® Clinic Note). Provation has a loyal customer base, serving more than 5,000 hospitals, surgery centers, and medical offices, and 700 physician groups globally, including 19 of the top 20 U.S. hospitals. In 2021, Provation was acquired by Fortive Corporation, a Fortune 1000 company that builds essential technology and accelerates transformation in high-impact fields like workplace safety, engineering, and healthcare. For more information about our solutions, visit provationmedical.com and follow us on Twitter, Facebook, and LinkedIn. Our purpose at Provation is to empower providers to deliver quality healthcare for all. To deliver on this commitment, we’re guided by our core values – Provation has a culture of CARES: Community - We have a shared sense of improving healthcare, enriching the broader world we live in and serve. Accountability - We own it and get it done with integrity. Respect - We build diverse teams that collaborate and communicate with positive intent and trust. Excellence - We welcome new ideas as we innovate quality solutions. Service - We are passionate about putting customers first. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected]. Company Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.