Billing and Collections Associate
What CRIO is looking for:
CRIO is a fast-growing clinical research organization focused on streamlining the clinical trial process through advanced technology and data analytics. We are currently seeking a highly motivated and experienced Billing and Collections Specialist to work in our accounting and financial operations. As the Billing and Collections Specialist, you will be responsible for managing accounts receivable, ensuring timely collection of outstanding debts, resolving billing issues and maintaining positive relationships with clients. This role requires strong communication skills and a solid understanding of billing and collections practices.
Key Responsibilities:
Manage process for collecting customer payments per invoice terms
Handle inbound and outbound e-mail and call communications
Establish relationship with customers to ensure timely payment of invoices
Understand and be able to explain contract pricing and billing practices
Process and review account adjustments
Reduce delinquency rate for customers
Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
Provide exceptional customer service by addressing client concerns and resolving disputes
Utilize tools to organize and report on collection activity
Qualifications:
2+ years of Billing and Collections Experience
Proven experience in collections
Strong phone etiquette with excellent verbal communication skills
Strong problem-solving skills, with the ability to prioritize tasks
Ability to build strong relationships with customers and key stakeholders
Strong organizational skills and attention to detail
Proficient in customer service practices, ensuring client satisfaction throughout the collection process
Ability to work independently as well as part of a team in a fast-paced environment
Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com
Manage Repayment Plans
Benefits & Perks:
Work from anywhere
Unlimited PTO
401k company match
Healthcare
Dental
Vision (Company Paid 100%)
Life insurance
Professional development
Work From Home Expense Reimbursement
At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Hourly rate: $22-24 per hour
CRIO is a fast-growing clinical research organization focused on streamlining the clinical trial process through advanced technology and data analytics. We are currently seeking a highly motivated and experienced Billing and Collections Specialist to work in our accounting and financial operations. As the Billing and Collections Specialist, you will be responsible for managing accounts receivable, ensuring timely collection of outstanding debts, resolving billing issues and maintaining positive relationships with clients. This role requires strong communication skills and a solid understanding of billing and collections practices.
Key Responsibilities:
Manage process for collecting customer payments per invoice terms
Handle inbound and outbound e-mail and call communications
Establish relationship with customers to ensure timely payment of invoices
Understand and be able to explain contract pricing and billing practices
Process and review account adjustments
Reduce delinquency rate for customers
Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
Provide exceptional customer service by addressing client concerns and resolving disputes
Utilize tools to organize and report on collection activity
Qualifications:
2+ years of Billing and Collections Experience
Proven experience in collections
Strong phone etiquette with excellent verbal communication skills
Strong problem-solving skills, with the ability to prioritize tasks
Ability to build strong relationships with customers and key stakeholders
Strong organizational skills and attention to detail
Proficient in customer service practices, ensuring client satisfaction throughout the collection process
Ability to work independently as well as part of a team in a fast-paced environment
Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com
Manage Repayment Plans
Benefits & Perks:
Work from anywhere
Unlimited PTO
401k company match
Healthcare
Dental
Vision (Company Paid 100%)
Life insurance
Professional development
Work From Home Expense Reimbursement
At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Hourly rate: $22-24 per hour