Bilingual Triage Support RN Fully Remote, Anywhere
Duties and Responsibilities
• Triage Services
• Provides skillful, non-face-to-face telephone triage, care, and planning to Medicare patients who have 2 or more chronic conditions
• Follow accepted evidence-based guidelines and protocols, and document encounters appropriately in patient charts
• Collaborate with physicians and the healthcare team to optimize care
• Triage Leads
• Download notes from Triage Vendor, add to patient charts in CCM, and follow up with patients/providers
• Be on-call during assigned Triage Lead shifts during the month to answer questions as needed
• Nurse Urgent Queue
• Educates and coaches to find creative ways to assist patients in reaching their health goals
• Review and complete Nurse Urgent To-Do’s, with a goal to keep the queue below 50
• Communicate with patients and providers to assist in answering questions, coordinating care, and services. (examples: schedule appointments, contacting service providers, sending notifications to healthcare providers, calling the patient back to follow up on their recent urgent or emergent medical issue, etc.)
• Attend meetings as required by the position
• Other duties as assigned
Requirements
Skills and Qualifications
• Fluent/Bilingual in Spanish
• Willing and able to work Monday – Friday 3:30 pm - 12:30 am EST
• Possess a current COMPACT license as an RN
• Willing to obtain multi-state licenses of ChartSpan footprint
• Familiar with chronic care conditions and the medications used to treat chronic conditions such as HTN, CHF, COPD, DM, etc.
• Excellence in following clinical triage protocols and procedures, and documenting accordingly in patient charts
• Recognize the acute onset of symptoms that might require immediate attention
• Demonstrate sound knowledge, critical thinking skills, and appropriate decision-making skills
• Demonstrate sensitivity and empathy with patients
• Demonstrate excellent verbal and written communication skills
• Possesses excellent computer skills with the ability to multitask, including navigating and documenting in an EMR while communicating with the patient and using a telephonic platform
• Willing to work an on-call rotating schedule as needed
• Successfully pass a background check
Salary Description
$67,080 a year
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• Triage Services
• Provides skillful, non-face-to-face telephone triage, care, and planning to Medicare patients who have 2 or more chronic conditions
• Follow accepted evidence-based guidelines and protocols, and document encounters appropriately in patient charts
• Collaborate with physicians and the healthcare team to optimize care
• Triage Leads
• Download notes from Triage Vendor, add to patient charts in CCM, and follow up with patients/providers
• Be on-call during assigned Triage Lead shifts during the month to answer questions as needed
• Nurse Urgent Queue
• Educates and coaches to find creative ways to assist patients in reaching their health goals
• Review and complete Nurse Urgent To-Do’s, with a goal to keep the queue below 50
• Communicate with patients and providers to assist in answering questions, coordinating care, and services. (examples: schedule appointments, contacting service providers, sending notifications to healthcare providers, calling the patient back to follow up on their recent urgent or emergent medical issue, etc.)
• Attend meetings as required by the position
• Other duties as assigned
Requirements
Skills and Qualifications
• Fluent/Bilingual in Spanish
• Willing and able to work Monday – Friday 3:30 pm - 12:30 am EST
• Possess a current COMPACT license as an RN
• Willing to obtain multi-state licenses of ChartSpan footprint
• Familiar with chronic care conditions and the medications used to treat chronic conditions such as HTN, CHF, COPD, DM, etc.
• Excellence in following clinical triage protocols and procedures, and documenting accordingly in patient charts
• Recognize the acute onset of symptoms that might require immediate attention
• Demonstrate sound knowledge, critical thinking skills, and appropriate decision-making skills
• Demonstrate sensitivity and empathy with patients
• Demonstrate excellent verbal and written communication skills
• Possesses excellent computer skills with the ability to multitask, including navigating and documenting in an EMR while communicating with the patient and using a telephonic platform
• Willing to work an on-call rotating schedule as needed
• Successfully pass a background check
Salary Description
$67,080 a year
Apply tot his job
Apply To this Job