Bilingual (Spanish) Remote Call Center Customer Service Representative ā Day Shift Full-Time
About the position In this role, you will serve as the primary point of contact for callers, providing accurate information, problem resolution, and courteous support in both English and Spanish. You will be expected to follow established procedures, maintain service quality standards, and manage calls with professionalism, empathy, and efficiency. This is a full-time, 40-hour-per-week day shift position. Candidates must be available to work any assigned day shift schedule and understand that schedules may change based on call volume, business needs, and client requirements. Responsibilities ā¢ Respond to inbound calls in English and Spanish with professionalism and courtesy ā¢ Provide accurate information and resolve customer inquiries or escalate as appropriate ā¢ Interact professionally with each caller and follow required call-handling procedures ā¢ Meet performance expectations related to attendance, quality, and productivity ā¢ Work effectively in a remote environment while remaining engaged with the team Requirements ā¢ Must reside in one of the following states: Florida, Indiana, North Carolina, Ohio, or South Carolina ā¢ Fluent in English and Spanish ā¢ Strong communication skills and attention to detail ā¢ Reliable availability for day shift scheduling and schedule adjustments as needed ā¢ Ability to work independently and deliver consistent, high-quality customer service ā¢ Wired Ethernet connection only (Wi-Fi, hotspots, or wireless connections are not permitted) ā¢ Minimum 100 Mbps wired internet speed from your provider ā¢ Desktop or laptop computer (no Macs or Chromebooks) ā¢ Two monitors preferred ā¢ Windows 10/11 Pro (Home and S-Mode are not supported Benefits ā¢ Comprehensive paid training ā¢ Supportive, team-oriented work culture ā¢ Benefits package including 401(k), paid vacation, holidays, dental, and vision Apply tot his job