Bilingual Spanish - Customer Service Representative (Onsite or Remote)

Bilingual Customer Service Representative (Full-Time)
Location: Remote or On-Site – New York City, NY

Position Overview
• Role: Call Center Customer Service Representative (CSR)
• Type: Temp to Perm
• Location: Remote or On-Site – New York City, NY
• Remote (EST regions only)
• Onsite: 30 Broad Street, New York, NY 10004

Training:Paid training provided
Pay Rates
• Remote: $17/hr
• Onsite: $19/hr
• Bilingual Differential: +$1/hr for Russian, Chinese (Mandarin/Cantonese), Hindi, Urdu, Punjabi, Arabic, Bengali

Work Hours
• Monday–Friday: 8:00 AM – 8:00 PM EST
• Saturday: 10:00 AM – 6:00 PM EST
• Some Saturday: work is required
• Work shifts: will be 11:30 am – 8 pm, 11 am – 7:30 pm, and 10:30 am – 7 pm

Job Responsibilities
• Handle inbound calls regarding enrollment services
• Educate clients on managed care and assist with health plan selection
• Process enrollment/disenrollment forms
• Perform mailroom functions as needed

Candidate Requirements
• Education: High school diploma or equivalent (college degree preferred)

∙Experience:
• 2+ years in customer service or human services
• Typing speed: Minimum 35 WPM

∙Skills:
• Strong communication and multitasking
• Computer proficiency (dual-screen setup, fast typing)
• Reliability and punctuality
• Positive, team-oriented attitude

Remote Work Requirements
• OS: Windows 10 or MacOS Catalina (10.15) or newer
• Headset: USB wired headset with mic and noise suppression (no Bluetooth)
• Internet:
• 25 Mbps download (single user) / 50 Mbps (shared)
• 5 Mbps upload (10 Mbps preferred)
• No mobile hotspots

Remote

About the Company:
Tap Growth ai

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