Bilingual Private Client Group Services E-learning & Documentation Specialist

Raymond James Ltd. is Canada’s leading independent investment dealer, seeking a bilingual Documentation & eLearning Specialist for their Private Client Group team. The role involves developing comprehensive documentation, creating training materials, and collaborating with various departments to enhance learning experiences across multiple platforms.ResponsibilitiesDevelop comprehensive documentation that meets organizational standardsDevelop training material both written and video for end-usersAbility to develop process steps and scripts for video content creation, including periodic maintenance for policy/process changesWrite user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for successEvaluate current content and develop innovative approaches for improvementResearch, outline, write, and edit new and existing content, working closely with various departments to understand project requirementsIndependently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentationWork with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storageDevelop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentationIdentifying knowledge gaps and updating support materialsExperience testing technical and business processesCollaborate with subject matter experts who provide the knowledge transfer to ensure appropriate course content and learner applicationDevelop brand standards and maintain continuity of style of contentAnalyzing metrics to determine whether there is a learning need and define performance objectivesAbility to work effectively and collegially with multiple teamsSkillsMust be Bilingual in both English / FrenchBachelor's degree (or equivalent formal training) in instructional design, education, and/or a related training field1-2 years' industry related experience in the Investment Brokerage or Financial Services industry as a technical writer. With a portfolio to shareE-learning design/development and experience with e-learning tools (ex. Rise, Articulate 360, Camtasia, Vyond, storyboarding applications, Zoom, Survey Monkey)Familiarity with Learning Management Systems (LMS)Experience developing online coursesBilingual in English and French with experience supporting both languagesAbility to communicate in writing in a succinct and organized manner; producing written materials, taking into account proper audience, content, format, and grammarExperience creating scripts for webinar recordings and e-Learning narrationIntermediate level design skills that focus on reproducibility and Adult Learning PrinciplesProven ability to quickly learn and understand complex topicsPrevious experience writing documentation and procedural materials for multiple audiencesSuperior written and verbal communication skills, with a keen eye for detailExperience working with project management teams to improve user experienceProven ability to handle multiple projects simultaneously, with an eye for prioritizationExcellent proficiency with MS Office SuiteExcellent collaboration abilities (flexible and willing to assist others as required)Well-developed interpersonal skills and the ability to handle confidential information with tact and discretionThe ability to work in a dynamic team environment and demonstrate a professional and friendly mannerAbility to work independentlyAbility to quickly breakdown complex proceduresStrong presentation and writing skillsAdvanced skills with a video editing tool; e.g. Captivate/Camtasia/VyondKnowledge of Articulate Storyline, Rise 360, Vyond, CamtasiaExcellent proficiency with Microsoft 365 and SharePoint onlineKnowledge of a Learning Management SystemQuick learner, dependable, professional, creative and innovativeBenefitsHealth BenefitsRRSP Matching ProgramEmployee Stock Purchase PlanPaid Time OffVolunteer DaysDiscretionary BonusesTuition ReimbursementCompany OverviewRaymond James Ltd., the Canadian subsidiary of Raymond James Financial, Inc., has a rich history dating back to its establishment in 1962. It was founded in 1962, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is https://www.raymondjames.ca/.



Apply To This Job