Bilingual Members & Providers Call Center Agent- CA- Remote
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information.
Your role in our mission
Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
Documents call in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation.
Interfaces with team personnel, management, and customers in reference to customer service issues.
Conducts outbound calls to members in response to customer direction or other business needs.
What we're looking for
High school diploma or G.E.D.
6 months minimum, prefer on more years of customer service or other telephone experience.
Dental experience preferred
Bilingual (Spanish/English) required
Experience working with organizational functions and personnel.
Experience working with computer software and telephone technology and skilled in the use of help desk software.
Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
What you should expect in this role
Business and analytical critical thinking skills.
Communication skills both written and oral.
Ability to work independently.
Ability to follow oral and written directions.
Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
Additional details regarding the role:
Hourly rate that will be offered:
$25/hour Bilingual
$23/hour Not Bilingual
Schedule / Operational Hours (subject to change):
Remote 8:00am to 5:00pm PST zone
Must reside in CA
The pay range for this position is $31,200.00 - $44,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Summary
Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information.
Your role in our mission
Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
Documents call in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation.
Interfaces with team personnel, management, and customers in reference to customer service issues.
Conducts outbound calls to members in response to customer direction or other business needs.
What we're looking for
High school diploma or G.E.D.
6 months minimum, prefer on more years of customer service or other telephone experience.
Dental experience preferred
Bilingual (Spanish/English) required
Experience working with organizational functions and personnel.
Experience working with computer software and telephone technology and skilled in the use of help desk software.
Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
What you should expect in this role
Business and analytical critical thinking skills.
Communication skills both written and oral.
Ability to work independently.
Ability to follow oral and written directions.
Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
Additional details regarding the role:
Hourly rate that will be offered:
$25/hour Bilingual
$23/hour Not Bilingual
Schedule / Operational Hours (subject to change):
Remote 8:00am to 5:00pm PST zone
Must reside in CA
The pay range for this position is $31,200.00 - $44,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.