Bilingual Member Care Representative (Hybrid- Greenbelt, MD)

Educational Systems FCU has proudly served the education community for over 70 years and is seeking a Bilingual Member Care Representative. This role is essential in enhancing the member experience by providing various services and identifying financial solutions for members and non-members alike.ResponsibilitiesProvide a variety of service functions for membersWork with members to identify additional financial solutions that meet their specific needsAssist non-members in establishing their membership and setting up their accounts by phoneSkillsHigh school diploma or equivalent (GED) requiredMust be able to work in a fast-paced environment and be able to utilize available resources to help membersMust read and speak Spanish fluentlyMinimum of one year experience working in a financial institution requiredPrevious contact center experience helpfulMust have experience selling and cross-selling products or servicesMust have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with membersFunctional knowledge of Microsoft Office suite of productsAbility to perform routine mathematical calculationsAbility to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etcCompany OverviewEducational Systems Federal Credit Union provides various digital banking services to the education community for financial development. It was founded in 1955, and is headquartered in Greenbelt, Maryland, USA, with a workforce of 201-500 employees. Its website is https://www.esfcu.org.



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