Bilingual Member Care Representative (Contact Center - Hybrid Maryland-based)

Educational Systems Federal Credit Union is a fast-growing credit union that has proudly served the education community for over 70 years. They are seeking a Bilingual Member Care Representative to provide excellent service to members and assist non-members in establishing their membership and accounts.ResponsibilitiesProviding a variety of service functions for our membersWorking with members to best identify additional financial solutions that help to meet the member's specific needsAssist non-members in establishing their membership and setting up their accounts by phoneMust be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. ESTSkillsHigh school diploma or equivalent (GED) required. Must be able to work in a fast-paced environment and be able to utilize available resources to help membersMust read and speak Spanish fluentlyMinimum of one year experience working in a financial institution required. Previous contact center experience helpful. Must have experience selling and cross-selling products or servicesMust have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with membersFunctional knowledge of Microsoft Office suite of productsAbility to perform routine mathematical calculationsAbility to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etcCompany OverviewEducational Systems Federal Credit Union provides various digital banking services to the education community for financial development. It was founded in 1955, and is headquartered in Greenbelt, Maryland, USA, with a workforce of 201-500 employees. Its website is https://www.esfcu.org.



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