Bilingual Licensed Registered Nurse, Mandarin/Cantonese

Job Description: • Conducting follow-up calls with patients post-discharge to facilitate medication reconciliation • Providing patient education and adherence support on medications related to heart health and diabetes • Collecting blood pressures from members’ and providers’ offices • Collaborating with pharmacists and healthcare providers to identify and address medication-related issues • Monitoring patient care across the care team • Documenting patient interactions and medication reconciliations accurately in Arine’s software platform • Engaging with hospitals, clinics, and pharmacies to coordinate care • Educating patients on their medications and adherence to treatment plans • Triaging high-risk members to a clinical pharmacist for in-depth medication reviews • Participating in process improvement initiatives to enhance care coordination • Assisting with obtaining necessary referrals and authorizations • Working with providers’ offices to confirm medication histories as needed • Managing a consistent volume of outbound and inbound calls • Meeting individual and team performance metrics related to outreach and engagement • Scheduling patients for telephonic or videoconference appointments • Preparing and sending patient educational materials as needed Requirements: • A Bachelor’s degree in Nursing (BSN) and/or an active Registered Nurse (RN) license in New York • Bilingual proficiency in Mandarin and/or Cantonese and English is required • Prior experience in case management and a solid understanding of care coordination processes • Strong knowledge of medication management, including medication reconciliation and related terminology • Excellent written and oral communication skills in both English and Chinese • Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment • Ability to prioritize effectively and manage multiple tasks in a fast-paced healthcare environment • Demonstrated reliability, accountability, and follow-through • High attention to detail with a strong commitment to documentation accuracy • Comfort working in a metrics-driven environment with tracked outcomes and quality • A collaborative team player who can also work independently Benefits: • Full benefits starting from day one • Opportunity for growth and learning • Dynamic role contributing to company growth • Collaborating with experienced Clinicians, Engineers, and Digital Health Entrepreneurs