Bilingual Exchange Traded Fund Consultant

Sun Life is a company committed to making life brighter for clients and fostering a supportive work environment. The Bilingual Exchange Traded Fund Consultant will focus on the back office functionality of ETFs, including reconciliation and bookkeeping, while supporting project and technological advances to enhance client service. Responsibilities Working closely with our ETF Custodian and internal teams to gain a deep knowledge of end-to-end transactions Reconciling External and Internal transfers in kind Taking ownership to resolve complex cases Collaborating with internal teams on testing and deploying system upgrades and new technologies Facilitating on team training for ETF related processes Skills Specialized knowledge of ETF reconciliation and book keeping through Omnibus Trading Platform (OTP) and Univeris platforms Excellent customer service skills with a focus on putting the client first Strong problem-solving and decision-making abilities, with a willingness to learn and apply new methods and tools Outstanding written and verbal communication skills in English and French Self-motivated and self-directed, with the ability to work independently and as part of a team Mathematical aptitude and attention to detail Ability to work in a fast-paced environment with a sense of urgency University/College diploma Understanding of Mutual, Segregated, and Exchange Traded Funds Strong prioritization and time management skills Enthusiasm for learning and adopting new technologies Interest in understanding how the business works and applying detailed business information to your work Ability to remain calm and focused despite disruptions or obstacles Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide Completion of Investment Funds in Canada (IFIC) Operations, Canadian Securities Course (CSC), or Exchange Traded Funds (ETF) courses mandatory Experience with systems such as Univeris, FundServ, ATON/TMX, Customer Service Work Bench (CSW) Benefits Flexible Benefits from the day you join to meet the needs of you and your family We’re committed to creating an inclusive and respectful environment. We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health Company Overview Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives. It was founded in 1865, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is