Bilingual Disability Payment Specialist

Sun Life is a leading provider of health benefits in Canada, dedicated to assisting clients in their pursuit of better health. The Bilingual Disability Payment Specialist will calculate and release disability benefit payments, process reimbursements, and respond to client inquiries while promoting a collaborative team environment.ResponsibilitiesCalculate and release Disability Benefit paymentsProcess and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etcReview and comprehend contractual provisionsAssist and develop repayment plans for overpaymentsRespond proactively to client inquiries or concernsHandle inbound and outbound callsCreate an environment that promotes team member accountability and autonomyRepresent Sun Life professionally, internally and externally, and work well with partners and clientsIdentify and suggest opportunities for process improvementsSkillsBilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwideStrong customer service experience with a Client-focus mindsetTech-savvy with the ability to navigate multiple screens simultaneously and toggle efficiently between various programs and systemsActive listening skills towards our Plan Members and Plan SponsorsDetail-oriented with an ability to work with numbers, as the role involves calculating paymentsOrganizational and time management skillsThrive in a fast paced, high-volume production environmentAble to apply critical thinking to solve complex problemsAbility to take initiative and demonstrate sound judgementResilience while taking on new responsibilities or handling difficult situationsCommitment and excitement towards continuous learning – every challenge is a new opportunity for growth!Teamwork and collaborationBenefitsComprehensive benefitsPaid vacation based on experience and additional days to support family care and personal emergenciesRetirement & stock investmentPay for performance rewardOur unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.Investment in not-for-profit organizations that are important to you.Company OverviewSun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives. It was founded in 1865, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://www.sunlife.com.vn/vn/.



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