Bilingual Customer Support & Bookkeeping Specialist - Freelance, Remote
Job title: Bilingual Customer Support & Bookkeeping Specialist - Freelance, Remote in USA at Magic
Company: Magic
Job description: Bilingual Customer Support & Bookkeeping Specialist - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client via MagicCompensation: $7.00 / hourDescriptionAbout the Client
A well-established service company is seeking to streamline its customer service and financial operations. They prioritize excellent customer experience and efficient service delivery through their team of field technicians. With a growing client base, they're looking to enhance their administrative support to maintain quality service standards.Why does this role exist?
We're seeking a Bilingual Customer Support and Bookkeeping Specialist to bridge communication gaps and ensure smooth financial operations. This role is crucial in maintaining excellent customer relationships while managing essential bookkeeping functions, enabling field technicians to focus on their core responsibilities and improving overall operational efficiency.The Impact you'll makeCustomer Service Excellence
Handle incoming client calls professionally in both English and Spanish
Resolve customer inquiries and concerns promptly
Maintain clear communication channels between clients and technicians
Provide timely updates and follow-ups
Financial Management
Create and send accurate quotes and invoices
Manage accounts receivable
Maintain organized financial records in QuickBooks
Process billing and payments efficiently
Administrative Coordination
Coordinate with field technicians for job details
Manage scheduling and follow-ups
Maintain detailed documentation of all communications
Organize and update client records
Utilize various communication channels, including phone, email, messaging platforms, and text messages, for efficient coordination
Quality Assurance
Ensure accuracy in all financial transactions
Monitor and verify service completion
Maintain high standards of customer satisfaction
Track and resolve any discrepancies in billing or service
Skills, Knowledge and ExpertiseRequired:
Fluent bilingual proficiency in English and Spanish (written and verbal)
Proven experience with QuickBooks or similar accounting software
Minimum 2 years of customer service experience
Experience in creating quotes and managing invoices
Demonstrated ability in accounts receivable management
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
Excellence in both English and Spanish communication
Strong attention to detail and organizational skills
Quick problem-solving abilities
Proficiency in QuickBooks
Outstanding multitasking capabilities
Natural ability to build rapport with clients
Adaptability in fast-paced environments
Strong sense of ownership and responsibility
You should apply if…
You thrive in roles requiring both customer service and financial accuracy
You're passionate about helping others and solving problems
You're self-motivated and can work independently
You're comfortable managing multiple priorities
You have a strong work ethic and commitment to excellence
You enjoy being the bridge between clients and service providers
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
Monday to Friday, 8 AM to 5 PM PST (Pacific Standard Time)
Occasional weekend availability for urgent matters
40 hours per week
Compensation:
$7 per hour
No benefits package included
Benefits
Expected salary:
Location: USA
Apply for the job now!
Apply Now
Company: Magic
Job description: Bilingual Customer Support & Bookkeeping Specialist - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client via MagicCompensation: $7.00 / hourDescriptionAbout the Client
A well-established service company is seeking to streamline its customer service and financial operations. They prioritize excellent customer experience and efficient service delivery through their team of field technicians. With a growing client base, they're looking to enhance their administrative support to maintain quality service standards.Why does this role exist?
We're seeking a Bilingual Customer Support and Bookkeeping Specialist to bridge communication gaps and ensure smooth financial operations. This role is crucial in maintaining excellent customer relationships while managing essential bookkeeping functions, enabling field technicians to focus on their core responsibilities and improving overall operational efficiency.The Impact you'll makeCustomer Service Excellence
Handle incoming client calls professionally in both English and Spanish
Resolve customer inquiries and concerns promptly
Maintain clear communication channels between clients and technicians
Provide timely updates and follow-ups
Financial Management
Create and send accurate quotes and invoices
Manage accounts receivable
Maintain organized financial records in QuickBooks
Process billing and payments efficiently
Administrative Coordination
Coordinate with field technicians for job details
Manage scheduling and follow-ups
Maintain detailed documentation of all communications
Organize and update client records
Utilize various communication channels, including phone, email, messaging platforms, and text messages, for efficient coordination
Quality Assurance
Ensure accuracy in all financial transactions
Monitor and verify service completion
Maintain high standards of customer satisfaction
Track and resolve any discrepancies in billing or service
Skills, Knowledge and ExpertiseRequired:
Fluent bilingual proficiency in English and Spanish (written and verbal)
Proven experience with QuickBooks or similar accounting software
Minimum 2 years of customer service experience
Experience in creating quotes and managing invoices
Demonstrated ability in accounts receivable management
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
Excellence in both English and Spanish communication
Strong attention to detail and organizational skills
Quick problem-solving abilities
Proficiency in QuickBooks
Outstanding multitasking capabilities
Natural ability to build rapport with clients
Adaptability in fast-paced environments
Strong sense of ownership and responsibility
You should apply if…
You thrive in roles requiring both customer service and financial accuracy
You're passionate about helping others and solving problems
You're self-motivated and can work independently
You're comfortable managing multiple priorities
You have a strong work ethic and commitment to excellence
You enjoy being the bridge between clients and service providers
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
Monday to Friday, 8 AM to 5 PM PST (Pacific Standard Time)
Occasional weekend availability for urgent matters
40 hours per week
Compensation:
$7 per hour
No benefits package included
Benefits
Expected salary:
Location: USA
Apply for the job now!
Apply Now