Bilingual Customer Service Representative

About Fellers, LLCSince 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S. In 2021 Fellers was purchased by APG, a San Francisco based Private Equity firm. Since this time, Fellers has invested heavily in their business and has expanded into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed, service, and selection to our customers. This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering. Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service. About the roleTheBilingual Customer Service Representative will be responsible for answering customer service inquiries. They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative, you will be responsible for contributing to the company's success by delivering exceptional customer experiences and maintaining departmental service level targets.What you'll doMaintaining departmental service level targetsResponding to customer inquiriesProcessing OrdersProviding positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all timesHave basic product knowledge Keep accurate records of customer interactions, transactions and complaintsEffectively communicate and collaborate with colleagues as necessary for a seamless customer experienceAdditional duties as assignedQualificationsMinimum 1 year experience in a Call Center Customer Service roleMust be bilingual in English and Spanish.Strong customer service and active listening skillsExcellent communication skillsAbility to prioritize work and manage time effectivelyBasic computer skillsHigh school diplomaA passion for customer advocacyProficient with Microsoft Office SuitePhysical RequirementsAbility to focus on computer monitors for extended periodsMay work from a seated position for extended periodsWork at home requirementsQuiet and professional workplace free from noise (kids, pets, etc.)High speed internet access with minimum speed of 50 mbpsA chair and flat surface or desk to work fromAs part of our commitment to maintaining a safe and productive work environment, we require all new hires to pass a background check and drug screen unless otherwise prohibited by state law. Any offers of employment made are contingent on these requirements. Please note that failure to pass the background check or drug screen will result in disqualification from employment. Originally posted on Himalayas

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