Bilingual Customer Service Representative
Job Highlights:Compensation: a competitive salaryLocation: RemoteCompany: WorkwarpPosition: Bilingual Customer Service RepresentativeStart Date: Immediate openings available  UnitedHealth Group is seeking a Bilingual Customer Service Representative fluent in English and Spanish to provide support for provider network, participants, healthcare member services, and other departments. The role involves assisting with treatment scheduling, data entry, system support, and responding to health plan participant questions or concerns.
Responsibilities...
 Support provider network, participants, healthcare member services and other departments (e.g., Engagement Center, Clinical, etc.) with application support, user and other system support
 Assist participants and providers with treatment scheduling, rescheduling, cancellations, and reassignments
 Data entry for demographic information for participants, providers and healthcare member services
 Basic system support and general program questions for participants, providers and healthcare member services
 Scheduling treatment sessions
 Utilize phone, scheduling and CRM tools to manage consumer / provider data
 Leverage established job aids to support, connect, and educate participants and providers
 Apply best practices in responding to health plan participant questions or concerns, and ensure high quality follow - up in responding to member inquiries
 Accountable for meeting key performance indicators (KPIs)
Skills
 1+ years of customer service experience in a call center setting
 1+ years of experience with using Google Suite and Microsoft Office
 1+ years of experience with using multiple computer systems and learning new systems as needed
 1+ years of experience with working across various functional areas to resolve issues
 1+ years of experience with handling multiple tasks simultaneously
 Bilingual fluency in English and Spanish
 Ability to work any shift between the hours of 9:00 AM  5:30 PM EST OR 11:30 AM  8:00 PM EST (Eastern Standard Time, regardless of candidate location) Monday  Friday. Specific shift will be assigned during training
 Must be 18 years of age OR older
 Previous healthcare customer service experience
 Ability to keep all company sensitive documents secure (if applicable)
 Required to have a dedicated work area established that is separated from other living areas and provides information privacy
 Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
 Excellent written and verbal communication skills
 Strong organizational skills
Benefits
 Comprehensive benefits package
 Incentive and recognition programs
 Equity stock purchase Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
Responsibilities...
 Support provider network, participants, healthcare member services and other departments (e.g., Engagement Center, Clinical, etc.) with application support, user and other system support
 Assist participants and providers with treatment scheduling, rescheduling, cancellations, and reassignments
 Data entry for demographic information for participants, providers and healthcare member services
 Basic system support and general program questions for participants, providers and healthcare member services
 Scheduling treatment sessions
 Utilize phone, scheduling and CRM tools to manage consumer / provider data
 Leverage established job aids to support, connect, and educate participants and providers
 Apply best practices in responding to health plan participant questions or concerns, and ensure high quality follow - up in responding to member inquiries
 Accountable for meeting key performance indicators (KPIs)
Skills
 1+ years of customer service experience in a call center setting
 1+ years of experience with using Google Suite and Microsoft Office
 1+ years of experience with using multiple computer systems and learning new systems as needed
 1+ years of experience with working across various functional areas to resolve issues
 1+ years of experience with handling multiple tasks simultaneously
 Bilingual fluency in English and Spanish
 Ability to work any shift between the hours of 9:00 AM  5:30 PM EST OR 11:30 AM  8:00 PM EST (Eastern Standard Time, regardless of candidate location) Monday  Friday. Specific shift will be assigned during training
 Must be 18 years of age OR older
 Previous healthcare customer service experience
 Ability to keep all company sensitive documents secure (if applicable)
 Required to have a dedicated work area established that is separated from other living areas and provides information privacy
 Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
 Excellent written and verbal communication skills
 Strong organizational skills
Benefits
 Comprehensive benefits package
 Incentive and recognition programs
 Equity stock purchase Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now