Bilingual Customer Service Rep-Banking-Remote
Job Title:
Bilingual Customer Service Rep-Banking-Remote
Job Description
The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)
*This position requires bilingual fluency in French and English**
A NEW CAREER POWERED BY YOU
Are you looking for a âwork from homeâ career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns âWorldâs Best Workplaces,â âHappiest Employees,â and âBest Companies for Career Growthâ awards every year? Then a remote Bilingual Customer Service Representative position at Concentrix is just the right place for you!
As a remote Bilingual Customer Service Representative, youâll join an organically diverse team from 70+ countries where ALL members contribute and support each otherâs success and well-being, proudly united as âgame-changers.â Together, we help the worldâs best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, weâre looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great âwork from homeâ opportunity that will allow you to reimagine an all-new career journey and develop âfriends for lifeâ at the same time. Weâll give you all the training, technologies, and continuing support youâll need to succeed. Plus, at Concentrix, thereâs real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thatâs why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youâve always envisioned.
WHAT YOU WILL DO IN THIS ROLEÂ
As a Customer Service Representative, you will:
Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand
Solve problems for bank customers and promote card benefits
Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customerâs needs
Make customer focused decisions to enhance the value of our card to our clients
Deliver expert customer experiencesâ¦with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
18 years of age with a High School diploma/GED
1 year of customer service experience required and experience in contact center is a plus.
While the role is not technical support you will be expected to utilize multiple systems on a PC throughout your day to day
Able to speak, write and understand French and English which will be confirmed by an assessment
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
WHATâS IN IT FOR YOU
Â
One of our companyâs Culture Beliefs says, âWe champion our people.â Thatâs why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And weâll invest in YOU to aid in your career path and in your personal development. In this role, youâll also be provided with:
5 weeks of paid training
Canada benefits â Full medical, dental, life insurance
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journeyÂ
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
The satisfaction of helping others every day
Lucrative employee referral bonus opportunities
Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
REIMAGINE THE BEST VERSION OF YOU!Â
Â
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their âemployer of choice.â
Location:
CAN, NS, Work-at-Home
Language Requirements:
English (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.
Apply Now
Bilingual Customer Service Rep-Banking-Remote
Job Description
The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)
*This position requires bilingual fluency in French and English**
A NEW CAREER POWERED BY YOU
Are you looking for a âwork from homeâ career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns âWorldâs Best Workplaces,â âHappiest Employees,â and âBest Companies for Career Growthâ awards every year? Then a remote Bilingual Customer Service Representative position at Concentrix is just the right place for you!
As a remote Bilingual Customer Service Representative, youâll join an organically diverse team from 70+ countries where ALL members contribute and support each otherâs success and well-being, proudly united as âgame-changers.â Together, we help the worldâs best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, weâre looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great âwork from homeâ opportunity that will allow you to reimagine an all-new career journey and develop âfriends for lifeâ at the same time. Weâll give you all the training, technologies, and continuing support youâll need to succeed. Plus, at Concentrix, thereâs real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thatâs why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youâve always envisioned.
WHAT YOU WILL DO IN THIS ROLEÂ
As a Customer Service Representative, you will:
Provide exceptional customer experiences to bank customers and prospective customers as our client seeks to build their brand
Solve problems for bank customers and promote card benefits
Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customerâs needs
Make customer focused decisions to enhance the value of our card to our clients
Deliver expert customer experiencesâ¦with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
18 years of age with a High School diploma/GED
1 year of customer service experience required and experience in contact center is a plus.
While the role is not technical support you will be expected to utilize multiple systems on a PC throughout your day to day
Able to speak, write and understand French and English which will be confirmed by an assessment
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
WHATâS IN IT FOR YOU
Â
One of our companyâs Culture Beliefs says, âWe champion our people.â Thatâs why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And weâll invest in YOU to aid in your career path and in your personal development. In this role, youâll also be provided with:
5 weeks of paid training
Canada benefits â Full medical, dental, life insurance
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journeyÂ
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
The satisfaction of helping others every day
Lucrative employee referral bonus opportunities
Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
REIMAGINE THE BEST VERSION OF YOU!Â
Â
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their âemployer of choice.â
Location:
CAN, NS, Work-at-Home
Language Requirements:
English (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.
Apply Now