Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY)
About the position
Responsibilities
• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, Accounts, processing check orders and Bankcard requests.
• Perform account maintenance and match appropriate products to customer's needs.
• Proactively analyze callers' needs.
• Use standard screens, scripts and procedures to handle callers' needs effectively and when necessary go beyond these standard methods to resolve customer issues.
• Navigate a computerized system to address and resolve callers' issues.
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
• Other duties as assigned.
Requirements
• High school diploma or equivalent
• Previous call center experience
• Bilingual language skills
• Strong problem solving and decision-making abilities; able to think analytically
• Excellent customer service and telephone skills
• Well organized
• Able to handle multiple tasks
• Flexible, able to adapt to change
• Detail oriented and quality focused
• Excellent oral and written communication skills
• Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
• Fluent Spanish language skills
Benefits
• Incentive compensation plan
• Discretionary profit-sharing bonus program
• Comprehensive benefits package
Apply Now
Apply Now
Responsibilities
• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, Accounts, processing check orders and Bankcard requests.
• Perform account maintenance and match appropriate products to customer's needs.
• Proactively analyze callers' needs.
• Use standard screens, scripts and procedures to handle callers' needs effectively and when necessary go beyond these standard methods to resolve customer issues.
• Navigate a computerized system to address and resolve callers' issues.
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
• Other duties as assigned.
Requirements
• High school diploma or equivalent
• Previous call center experience
• Bilingual language skills
• Strong problem solving and decision-making abilities; able to think analytically
• Excellent customer service and telephone skills
• Well organized
• Able to handle multiple tasks
• Flexible, able to adapt to change
• Detail oriented and quality focused
• Excellent oral and written communication skills
• Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
• Fluent Spanish language skills
Benefits
• Incentive compensation plan
• Discretionary profit-sharing bonus program
• Comprehensive benefits package
Apply Now
Apply Now