Bilingual Contact Center Specialist Remote
About the position
Responsibilities
• Serve credit union membership by providing service and information via telephone or other forms of correspondence.
• Accurately verify members and be on the frontline of fraud prevention.
• Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
• Act as a liaison between the member and back-office departments within the credit union, owning the member relationship.
• Assist members with complex problems to provide resolution and proper follow-up.
• Provide routine account maintenance and process account transactions per member request.
• Provide technical support to members for digital banking and online account opening.
• Educate members on the most efficient way to do their business with the credit union.
• Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
• Ensure that all credit union members and employee-related business are kept in the strictest confidence.
Requirements
• Experience in customer service and call center communication.
• Bilingual in Spanish and English.
• Ability to multi-task while using computer programs.
• Strong problem-solving skills and ability to provide one-call resolution.
Nice-to-haves
• Experience with loan servicing and account opening.
• Knowledge of digital banking and fraud prevention.
Benefits
• Internal mobility program
• Opportunities for advancement
• Paid time off
• Paid training
Apply Now
Apply Now
Responsibilities
• Serve credit union membership by providing service and information via telephone or other forms of correspondence.
• Accurately verify members and be on the frontline of fraud prevention.
• Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
• Act as a liaison between the member and back-office departments within the credit union, owning the member relationship.
• Assist members with complex problems to provide resolution and proper follow-up.
• Provide routine account maintenance and process account transactions per member request.
• Provide technical support to members for digital banking and online account opening.
• Educate members on the most efficient way to do their business with the credit union.
• Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
• Ensure that all credit union members and employee-related business are kept in the strictest confidence.
Requirements
• Experience in customer service and call center communication.
• Bilingual in Spanish and English.
• Ability to multi-task while using computer programs.
• Strong problem-solving skills and ability to provide one-call resolution.
Nice-to-haves
• Experience with loan servicing and account opening.
• Knowledge of digital banking and fraud prevention.
Benefits
• Internal mobility program
• Opportunities for advancement
• Paid time off
• Paid training
Apply Now
Apply Now